topic Re:Bugs in Graphics

Bugs

MelowUA — Sun, 22 Sep 2024 14:02:44 GMT

I started to see stripes about 5 pixels thick on top of my laptop screen after playing War Thunder for a long time and watching 4K videos. Video adapter - Intel UHD Graphics. Processor - Intel Core Core I3 11154G. 8 GB of RAM. Monitor built into the laptop. A few months ago, cleaning was done at a service center.

Re: Bugs

DeancR_Intel — Thu, 26 Sep 2024 02:49:12 GMT

Hi MelowUA,

Thank you for posting in Intel Communities. Apologies for the delay on my response.

Please make sure you provide the following basic information when reporting a bug:

What is the graphics driver you are using?

Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.

Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
Provide us with the Intel SSU report from your system.

If you do not wish to submit the SSU report then at least provide us with the following information about your system:
Processor make and model.
- Power Supply make and model.
- Motherboard make and model.
- Amount of memory (RAM).
- Operating System version/build number.

Tell us the steps to reproduce the issue (this is very important!).
For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use Intel Arc Control to capture screenshots or a video showing the bug.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Bugs

DeancR_Intel — Wed, 02 Oct 2024 00:16:07 GMT

Hi MelowUA,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Bugs

DeancR_Intel — Sun, 06 Oct 2024 22:55:00 GMT

Hi MelowUA,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician