topic Re:Crash when i playing in Graphics

Crash when i playing

MrLaurentiu — Sat, 21 Sep 2024 08:19:22 GMT

Hello! I have problems with the video card ASRock Intel ARC A750 Challenger D OC 8GB GDDR6 256-bit when I play WWE2k24, I will attach a picture

Re: Crash when i playing

VARADHARAJAN — Sat, 21 Sep 2024 09:58:09 GMT

@MrLaurentiu

Did you getting crash dump file, in Windows folder.

Re: Crash when i playing

MrLaurentiu — Sat, 21 Sep 2024 10:20:58 GMT

and how can I solve the problem?

Re: Crash when i playing

VARADHARAJAN — Mon, 23 Sep 2024 16:14:51 GMT

@MrLaurentiu

Analysis of dump file, getting of root cause of crash might be helpfull

So you should a question in microsoft answer forum

Microsoft Community

Re: Crash when i playing

MrLaurentiu — Tue, 24 Sep 2024 11:55:43 GMT

GAME WWE2K24
AMD RYZEN 5 5600 6 CORE 3.5GHZ
RAM 32 GB
INTEL ARC A750 GRAPHICS
the video card drivers are updated, I don't use mods and the game is up to date, the same problem I had with wwe2k23

Re:Crash when i playing

DhannielM_Intel — Wed, 02 Oct 2024 01:16:18 GMT

Hi MrLaurentiu,

Thank you for posting in the community, to further investigate this please provide the following. To better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows. Also, please provide crash dump by following this link and scroll down to the Crashing/freezing issues/BSOD. I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Crash when i playing

DhannielM_Intel — Tue, 08 Oct 2024 03:43:55 GMT

Hi MrLaurentiu,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Crash when i playing

DhannielM_Intel — Fri, 11 Oct 2024 01:47:01 GMT

Hi MrLaurentiu,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician