topic Re:Unable to reinstall Intel-Driver-and-Support-Assistant in Graphics

Unable to reinstall Intel-Driver-and-Support-Assistant

CarterLi — Mon, 07 Oct 2024 10:57:16 GMT

Everytime I run the installer, it shows that the program has been installed

Clicking repairing or uninstalling doesn't work. Next time it still shows this dialog. No log generated.

I have tried to uninstall it with DSAUninstaller, but it does not work. Log attached.

SSU result is also attached.

Re: Unable to reinstall Intel-Driver-and-Support-Assistant

DeancR_Intel — Fri, 11 Oct 2024 05:39:59 GMT

Hi CarterLi,

Thank you for posting in the Community!

Apologies for the delay on my response. We would like to suggest considering the following steps to help us with the situation. Please see below for your reference:

Check Apps & features inside Windows if Intel® Driver & Support Assistant can be found. If yes, uninstall the app following the article: How to Uninstall the Intel® Driver & Support Assistant. If not, proceed to Step 2.
Check if Intel DSA folder exists in your system. You can go to C:/ProgramData/Intel/DSA (default location). If the folder is present and there are files inside the folder, uninstall the app following the same article below and reinstall the app. How to Uninstall the Intel® Driver & Support Assistant.
Check if there are any pending Windows update.
Please check if you are able to run Intel® Driver & Support Assistant via this link: Intel® Driver & Support Assistant
Reinstall Intel® Driver & Support Assistant

Best regards,

Dean R.

Intel Customer Support Technician

Re:Unable to reinstall Intel-Driver-and-Support-Assistant

DeancR_Intel — Tue, 15 Oct 2024 01:04:42 GMT

Hi CarterLi,

I'm following up to find out if you experience any issues. I'm not able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Unable to reinstall Intel-Driver-and-Support-Assistant

DeancR_Intel — Sun, 20 Oct 2024 21:12:31 GMT

Hi CarterLi,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician