topic graphic issue in Graphics

graphic issue

Zbynek14 — Mon, 04 Nov 2024 08:44:21 GMT

Product: OMEN 17.3 inch Gaming Laptop PC 17-ck2000 (70W99AV)

Hello,

I have a new laptop that I use for work. It has developed an issue that I can't consistently replicate, but it appears as shown in the attached photo. The drivers are up to date on both graphics cards, but the problem only occurs when the integrated Intel graphics card is selected. Could you please help me resolve this issue?

Thank you, Zbyněk.IMG_20241101_083151.jpg

Re:graphic issue

RobbieR_Intel — Fri, 08 Nov 2024 04:18:38 GMT

Hello Zbynek14,

Thank you for reaching out. I can see that you're having issue with the display of your brand new OMEN 17.3 inch Gaming Laptop PC 17.

Please answer the following questions:

Does the issue appear at random or during specific activities?
Have you done troubleshooting steps?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:graphic issue

RobbieR_Intel — Sun, 17 Nov 2024 21:55:46 GMT

Hello Zbynek14,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

Re:graphic issue

RobbieR_Intel — Thu, 21 Nov 2024 02:47:14 GMT

Hello Zbynek14,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician