topic Re:center screen tearing in Graphics

center screen tearing

maddoggolf — Fri, 01 Nov 2024 15:30:34 GMT

when playing WGT Golf on windows11 I am now getting screen tearing after hitting the ball and it always happens close to the center part of the screen. Never had this happen on my old widows10 dell 4gb 512 laptop and now playing the game on a HP 32gb 1TB laptop.

Re:center screen tearing

JeanetteC_Intel — Fri, 08 Nov 2024 06:53:33 GMT

Hello maddoggolf,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please help share the details below, so I can fully check the possible root cause of the problem.

1) What is the current processor and graphics adapter installed on your system device?

2) Share the graphics driver version currently installed, and other versions that you have tried, having the issue. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save (.txt). *Attach the SSU log file as you reply.

3) Kindly share where can the game be obtained (Steam, Epic, etc.).

4) For graphics corruption (per example artifacts, textures corruption or lighting glitches), please use Intel Arc Control to capture screenshots or a video showing the bug. *Upload the screenshots as you reply.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re:center screen tearing

Earl_Intel — Thu, 14 Nov 2024 05:19:47 GMT

Hi maddoggolf,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician.

Re:center screen tearing

JeanetteC_Intel — Tue, 19 Nov 2024 10:40:41 GMT

Hello maddoggolf,

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

Re: Re:center screen tearing

maddoggolf — Tue, 19 Nov 2024 12:55:45 GMT

This is my third attempt trying to reply and now just figured out how to do it as the problem was replying to email which was no reply. I guess this has been closed so now I will just have to live with the screen tearing or look for another graphic alternative.