topic Re: Intel HD4600 Problem with resolution in Windows 10 in Graphics

Intel HD4600 Problem with resolution in Windows 10

GRapi — Fri, 31 Jul 2015 22:07:57 GMT

Got a Toshiba Sattelite laptop with an Intel HD4600 integrated graphics card. Got a Dell U2711 on HDMI, worked like a charm in Windows 8/8.1. Need 2560x1440 resolution for the monitor, used PowerStrip to force the resolution in Windows 8, worked perfectly. Just upgraded to Windows 10, I can't get it to work with 2560x1440.

Any thoughts?

Re: Intel HD4600 Problem with resolution in Windows 10

MBara6 — Fri, 31 Jul 2015 22:13:57 GMT

don't waste your time no one will answer you from "intel" ..

Re: Intel HD4600 Problem with resolution in Windows 10

GRapi — Fri, 31 Jul 2015 22:15:55 GMT

Anyone else though? Really need help on this one.

Re: Intel HD4600 Problem with resolution in Windows 10

MBara6 — Fri, 31 Jul 2015 22:23:45 GMT

i too have a problem with this graphic card on windows 10 .. but have you tried download the new driver?

https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit Intel® Download Center

Re: Intel HD4600 Problem with resolution in Windows 10

GRapi — Fri, 31 Jul 2015 22:26:48 GMT

Yeah. No use.

Re: Intel HD4600 Problem with resolution in Windows 10

MBara6 — Fri, 31 Jul 2015 22:32:04 GMT

ok then wait until someone of intel support team help you..

Re: Intel HD4600 Problem with resolution in Windows 10

GRapi — Sat, 01 Aug 2015 11:22:05 GMT

Anyone?

Re: Intel HD4600 Problem with resolution in Windows 10

Kevin_M_Intel — Fri, 07 Aug 2015 12:56:58 GMT

Hello All,

We are sorry for the delay on the support.

Here are some troubleshooting steps I want you to try:

Make sure the BIOS of your computer is completely updated. If not, you should consider updating it.
Download and install the latest graphics driver from our side. Here is the download link:

https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit

Run all windows updates.
As much as possible, try to get the latest firmware for the monitor.

If issue persist, please provide me with the exact monitor model (for those who haven't done it) and attach here the following system reports:

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.

Kevin M