topic Re: Display Driver Stopped Responding? in Graphics

Display Driver Stopped Responding?

idata — Sun, 21 Apr 2013 02:43:09 GMT

My laptop has been having this problem lately. All of a sudden the screen goes black and it comes back after 3 seconds. Sometimes i even get the BSoD . Not sure what's causing this. Also i've formatted my laptop recently but i don't know how that would affect any this. Hope someone could help me out.

Re: Display Driver Stopped Responding?

DArce — Mon, 22 Apr 2013 16:42:24 GMT

Please provide a dxdiag report of your system (go to start menu, type dxdiag, press enter, click on save all this information).

Was any update done before this started to happen? Is this happening while doing any specific task or just happens out of the blue?

Re: Display Driver Stopped Responding?

idata — Sat, 27 Apr 2013 07:11:34 GMT

I don't think i've done any update before this, the only thing i did was format my C Drive. It just happens out of the blue.

Here is the dxdiag report.

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System Information

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Time of this report: 4/27/2013, 15:06:40

Machine name: 7USER-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire 4736Z

BIOS: InsydeH2O Version V2.04

Processor: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz (2 CPUs), ~2.2GHz

Memory: 2048MB RAM

Available OS Memory: 1978MB RAM

Page File: 2129MB used, 1826MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

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Card name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02601025&REV_09

Display Memory: 796 MB

Dedicated Memory: 64 MB

Shared Memory: 732 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD018B

Native Mode: 1366 x 768(p) (59.973Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll

Driver File Version: 8.15.0010.1749 (English)

Driver Version: 8.15.10.1749

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/14/2009 09:41:07, 5437952 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6902-11CF-4075-6A22A9C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x02601025

Revision ID: 0x0009

Driver Strong Name: igdlh.inf:Intel.Mfg.NTamd64...1:iCNT0:8.15.10.1749:pci\ven_8086&dev_2a42

Rank Of Driver: 00EC2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FA...

Re: Display Driver Stopped Responding?

DArce — Mon, 29 Apr 2013 22:43:59 GMT

Is there any specific application that you have tried to run and get into this message? Or any steps that have been performed that end up on this behavior?

Re: Display Driver Stopped Responding?

idata — Sun, 05 May 2013 02:43:25 GMT

None as far as I'm concerned as it just happens out of the blue.

Since last 2 days i've been experiencing another problem, that is sometimes my Wi-Fi shows Limited Access and there is no internet access even though the Wi-FI is working well with my iPad and my mobile.

Re: Display Driver Stopped Responding?

idata — Mon, 06 May 2013 07:53:07 GMT

Please forget about the Wi-Fi problem, i believe it has nothing to do with this and it's fixed anyway.

However, I still need help on the Display Driver problem.

Re: Display Driver Stopped Responding?

DArce — Mon, 06 May 2013 21:52:13 GMT

Try updating the system BIOS of you computer with the file posted here:

http://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_2.08_A_A.zip?acerid=634031802645673357&Step1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspire%204736Z&OS=701&LC=en&BC=Acer&SC=PA_6 http://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_2.08_A_A.zip?acerid=634031802645673357&Step1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspire%204736Z&OS=701&LC=en&BC=Acer&SC=PA_6

Then please try the latest driver that is provided by Acer for this system. This is posted at:

http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_8.15.10.1892_W7x86W7x64_A.zip?acerid=633918929989555286&Step1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspire%204736Z&OS=701&LC=en&BC=Acer&SC=PA_6 http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_8.15.10.1892_W7x86W7x64_A.zip?acerid=633918929989555286&Step1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspire%204736Z&OS=701&LC=en&BC=Acer&SC=PA_6

If the issue persists, in order to troubleshoot this you may try each of the following three generic drivers we have released for this video controller. The first one is the latest one and the other two are previous versions:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167&lang=eng

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20601&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20601&lang=eng

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18945&ProdId=2991&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18945&ProdId=2991&lang=eng