topic Re:Intel Graphics Command Center Brightness Issue in Graphics

Intel Graphics Command Center Brightness Issue

Inteer — Fri, 15 Nov 2024 16:19:00 GMT

Hello,

After I made the mistake of clicking this app, Intel Graphics Command Center, it somehow got installed. Now every single time my Laptop starts, the screen colors (the brightness) darken. As if I've installed a dark theme package, everything gets darker.

I believe the app installed something else alongside it (a PowerShell script ran on startup and immediately closed?), because even after completely uninstalling it (with Uninstalr) the problem continued to persist.

For me to fix it, a bandage solution, I'd have to open the app, go to Display section, Color, and affect any slider or click the "Restore to Original Colors" button. It's not permanent, I'd have to do it again after startup. This is very irritating.

Thanks.

Re: Intel Graphics Command Center Brightness Issue

Senkuchan — Mon, 18 Nov 2024 14:45:25 GMT

Try the steps here: https://www.intel.com/content/www/us/en/support/articles/000039392/graphics.html

Make sure your graphics driver is up to date. However, whats the model of your processor and computer?

Re: Intel Graphics Command Center Brightness Issue

Inteer — Mon, 18 Nov 2024 16:36:19 GMT

Thank you for the reply,

It's not an issue related to adaptive brightness because it's already turned off, and I don't see a Display Power Savings option anywhere in the IGCC app.

My Graphics Driver is up to date, and I even reinstalled it but the issue still persists. It's a LENOVO Legion Pro 5, Core i9-14900HX.

Re:Intel Graphics Command Center Brightness Issue

Mike_Intel — Thu, 21 Nov 2024 03:59:18 GMT

Hello Inteer,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

Can you share video of the issue?
Please provide the SSU logs of your system. Please refer to the link below on how to generate the SSU.

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Intel Graphics Command Center Brightness Issue

AlHill — Thu, 21 Nov 2024 11:45:01 GMT

@iu360 How much time do you spend in chatGPT to develop these answers?

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]

Re: Re:Intel Graphics Command Center Brightness Issue

Inteer — Fri, 22 Nov 2024 09:20:57 GMT

Thank you for the reply,

I've uploaded the files.

Re: Intel Graphics Command Center Brightness Issue

Inteer — Fri, 22 Nov 2024 09:20:02 GMT

These don't work, I've tried them.

Re:Intel Graphics Command Center Brightness Issue

Mike_Intel — Sun, 24 Nov 2024 23:36:49 GMT

Hello Inteer,

Thank you for the update.

Upon initial checking of the SSU logs, let me clarify the following.

What is the brand and model of the laptop?
You have 2 Graphics Controller. Intel UHD Graphics and NVIDIA RTX 4070. What is your main Graphics?
Upon checking, the UHD Graphics driver installed is version 32.0.101.6078. The latest for your Graphics is version 32.0.101.629. Please try to update the driver and if you are still having the same issue, please generate a new set of SSU for further checking. Here is the link of the new driver.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel Graphics Command Center Brightness Issue

Inteer — Mon, 25 Nov 2024 18:30:44 GMT

System Manufacturer: LENOVO
System Model: 83DF

System SKU: LENOVO_MT_83DF_BU_idea_FM_Legion Pro 5 16IRX9

And it seems like Intel UHD Graphics is primarily used, outside Gaming.
Updating the UHD Graphics did not resolve the issue. I have uploaded the new set of SSU below.

Re: Re:Intel Graphics Command Center Brightness Issue

Inteer — Wed, 27 Nov 2024 17:08:31 GMT

The issue is now resolved, I believe updating the Intel UHD Graphics did so.

Re:Intel Graphics Command Center Brightness Issue

DhannielM_Intel — Fri, 29 Nov 2024 03:46:25 GMT

Hello Inteer,

Thanks for confirming that your issue has been resolve, I will be closing this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician