topic Re:Driver not starting and IGFXND service not being used after updating from 31.0.101.4091? in Graphics

Driver not starting and IGFXND service not being used after updating from 31.0.101.4091?

OldSkool13 — Fri, 15 Nov 2024 17:38:57 GMT

I have an Intel 12900KS with UHD Graphics 770 and a Sparkle Arc A770 Titan OC 16 GB on an Asus ProArt Z790 Creator MB and after updating the GPU and iGPU from 31.0.101.4091 to anything above this, I get an error message in Device Manager that reads as follows, this is the A770 GPU's last event:

"[Device PCI\VEN_8086&DEV_56A0&SUBSYS_3937172F&REV_08\6&1cd1c8e&0&00080008 was configured.

Driver Name: oem51.inf
Driver Package ID: iigd_dch_d.inf_amd64_77faeffef4036c57
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Driver Date: 11/12/2024
Driver Version: 32.0.101.6297
Driver Provider: Intel Corporation
Driver Section: DG2_Client_FWU_wNext
Driver Rank: 0xCF0001
Matching Device ID: PCI\VEN_8086&DEV_56A0&SUBSYS_3937172F
Outranked Drivers: oem38.inf:PCI\VEN_8086&DEV_56A0:00CF2001 oem51.inf:PCI\VEN_8086&DEV_56A0:00CF2001 display.inf:PCI\CC_0300:00FB2008
Device Updated: true
Parent Device: PCI\VEN_8086&DEV_4FA4&SUBSYS_4FA48086&REV_00\5&1b0e767a&0&080008

***This is the ERROR event:

Device PCI\VEN_8086&DEV_56A0&SUBSYS_3937172F&REV_08\6&1cd1c8e&0&00080008 had a problem starting.

Driver Name: oem51.inf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxnd
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

on main tab though it says,

DEVICE STATUS: This device is working properly.]"

What is this? Why is the driver or service not starting? Is there a way I can update the GPU's and not have drivers stall or fail to start?

In this test case, I disabled the iGPU, thinking there was some conflict as Im using an Asus ProArt Z790 Creator MB and I saw a conflict with the iGPU and GPU with the Z890 version and it recommended disabling the iGPU. I'm still getting "oemxx.inf" driver not starting error even after disabling. I'm a video editor and I would like to use both iGPU 770 and GPU A770 for different tasks.

31.0.101.4091 is the latest at the Asus ProArt Z790 Motherboard Drivers page from and it's from 05/24/2023.

My Video Editing Workstation:

*CPU: Intel i9 12900KS with iGPU - UHD Graphics 770

*MB: Asus ProArt Z790 Creator WIFI

*RAM: Team Group T-Create Expert DDR5-6000 (6000 MTs) 64GB (32x2)

*GPU: Sparkle Arc A770 Titan OC 16 GB

*PSU: Asus ROG Thor 850W Platinum II

*CASE: Asus ProArt PA602 EATX Tower

*AIO: Asus ProArt LC-420 Water Cooler

*SSDs NvMe M.2: Samsung 990 PRO 4.0 x 4 (1TB, 2TB, 4TB, 4TB)

*SATA SSDs: Samsung 870 EVO (SATA III)

*OS: WINDOWS 11 PRO (24H2)

Thanks in advance,

OldSkool13

Re:Driver not starting and IGFXND service not being used after updating from 31.0.101.4091?

VonM_Intel — Thu, 28 Nov 2024 04:57:29 GMT

Hi, OldSkool13.

Thank you for posting in our Community and for providing detailed information about your setup and the error you're experiencing. Based on what you've shared, it seems like there might be an issue with the way the drivers are interacting with your system, especially when both the Intel iGPU and the Arc A770 GPU are enabled. Possible causes are Driver conflicts, outdated or incompatible drivers, or even driver installation issues.

The error message ("Driver Name: oem51.inf" and the problem status 0xC00000E5) suggests a possible issue with the installation or configuration of the driver package. It might not be installing correctly, which could prevent the GPU from starting.

However, I noticed that the driver you're using (32.0.101.6297) might still have compatibility issues with your motherboard especially since you mentioned that the latest driver on the Asus site is from May 2023. As a first step, I recommend you to update your driver for both GPU and iGPU (Arc A770 & Intel UHD Graphics 770). You may visit this link on how to install graphics drivers manually and automatically: How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11* and Intel® Arc™ & Iris® Xe Graphics - Windows*

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re:Driver not starting and IGFXND service not being used after updating from 31.0.101.4091?

JeanetteC_Intel — Wed, 04 Dec 2024 23:43:45 GMT

Hello OldSkool13,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. Let me know if you have further clarification on the recommendations we shared.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Driver not starting and IGFXND service not being used after updating from 31.0.101.4091?

VonM_Intel — Wed, 11 Dec 2024 23:38:02 GMT

Hi, OldSkool13.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician