Ntoskrnl Intel Graphics related error causing 100% disk usage and errors

OldGuard233 — Sun, 24 Nov 2024 18:18:35 GMT

After many hours with the laptop turned on and after one or many suspension sessions, when using Google Chrome with hardware acceleration enabled to navigate or running Google Meet or Zoom, the process ntoskrnl, run by the System, randomly and suddenly reaches 100% disk usage for some seconds, causing my PC to slow down significantly. Occasionally, this issue results in an error report with the following codes:

LKD_0x1B8_Intel_Blackscreen_Blackbox_dxgkrnl!DxgCreateLiveDumpWithDriverBlob_GEN12LP_BLACKSCREEN_UNKNOWN
LKD_0x1A8_KEYBD_HOTKEY_GraphicsUnknown_Intel_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump
LKD_0x1B8_NV_Blackscreen_Blackbox_dxgkrnl!DxgCreateLiveDumpWithDriverBlob
LKD_0x141_Tdr:C_IMAGE_igdkmdn64.sys_GEN12LP_OGL_PAGEFAULT

I have already attempted the following steps to resolve the issue:

Updating the Intel graphics driver.
Running all relevant CMD commands to restore the system.
Performing a clean reinstallation of the Intel graphics driver.

Despite these efforts, the problem persists. I am attaching all the necessary information for further diagnosis. Thank you for your assistance!

Specs:

Machine name: LAPTOP-1MUMBV79

Operating System: Windows 11 Home Single Language 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: ASUS TUF Dash F15 FX517ZC_FX517ZC

BIOS: FX517ZC.317 (type: UEFI)

Processor: 12th Gen Intel(R) Core(TM) i5-12450H (12 CPUs), ~2.0GHz

Memory: 8192MB RAM

Available OS Memory: 7812MB RAM

DirectX Version: DirectX 12

Microsoft Graphics Hybrid: Supported

DirectX Database Version: 1.5.9

Card name: Intel(R) UHD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) UHD Graphics Family

Display Memory: 4034 MB

Dedicated Memory: 128 MB

Shared Memory: 3906 MB

Current Mode: 1920 x 1080 (32 bit) (144Hz)

Card name: NVIDIA GeForce RTX 3050 Laptop GPU

Manufacturer: NVIDIA

Chip type: NVIDIA GeForce RTX 3050 Laptop GPU

DAC type: Integrated RAMDAC

Device Type: Full Device

Display Memory: 7870 MB

Dedicated Memory: 3964 MB

Shared Memory: 3906 MB

Re: Ntoskrnl Intel Graphics related error causing 100% disk usage and errors

KhanSeries13 — Fri, 29 Nov 2024 01:31:29 GMT

hello there.

The issue seems to be a combination of driver conflicts, system resource usage, and hardware acceleration, particularly when running Google Chrome, Google Meet, or Zoom. While you've already updated the Intel graphics driver, have you also checked for the latest updates for your NVIDIA GeForce RTX 3050 GPU? Sometimes, both the integrated and discrete GPU drivers need to be updated together. You can use the Intel Driver & Support Assistant for Intel drivers and GeForce Experience for NVIDIA drivers to ensure both are up-to-date.

Since hardware acceleration is enabled in Chrome, it could be causing conflicts with your GPUs. Try disabling hardware acceleration in Chrome by going to Settings > Advanced > System, and turning off Use hardware acceleration when available. Restart Chrome and check if the issue persists.

The error Tdr:C_IMAGE_igdkmdn64.sys_GEN12LP_OGL_PAGEFAULT indicates a problem with GPU recovery and timeouts. To address this, you can increase the TDR delay to give the system more time to respond before a timeout occurs. To do this:

Open Registry Editor (press Win + R, type regedit, and press Enter).
Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers.
Right-click the GraphicsDrivers folder, select New, and then choose DWORD (32-bit) Value.
Name the new value TdrDelay and set its value to 8 (this increases the TDR delay to 8 seconds).
Restart your system.

KhannTheGreat

topic Re: Ntoskrnl Intel Graphics related error causing 100% disk usage and errors in Graphics

Ntoskrnl Intel Graphics related error causing 100% disk usage and errors

Re: Ntoskrnl Intel Graphics related error causing 100% disk usage and errors