Thema "Re:Fortnite crashes at random after recent update." in Graphics

Fortnite crashes at random after recent update.

Rasp680 — Wed, 20 Nov 2024 18:13:09 GMT

I have Intel Iris Xe graphics and after the recent season of Fortnite it would randomly crash. It's only when my graphics are updated, when I downgrade them to the lowest supported version it works fine. Thing is I need my graphics updated for other games. If anyone could help it would be appreciated.

Re:Fortnite crashes at random after recent update.

RobbieR_Intel — Mon, 25 Nov 2024 02:51:35 GMT

Hello Rasp680,

Thank you for reaching out! I understand that you are encountering random crashes while playing Fortnite.

Please answer the following questions:

-To clarify, what is the current driver you are using for your Iris Xe?

-Have you encountered this issue on other games?

-Have you done other troubleshooting steps?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Fortnite crashes at random after recent update.

UrLOst — Tue, 26 Nov 2024 22:48:56 GMT

I also have the same issue. my driver is 32.0.101.6299

Re:Fortnite crashes at random after recent update.

RobbieR_Intel — Thu, 28 Nov 2024 05:07:41 GMT

Hello Rasp680,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

Re:Fortnite crashes at random after recent update.

RobbieR_Intel — Mon, 02 Dec 2024 22:24:39 GMT

Hello Rasp680,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician