topic Re:A770 in Graphics

A770

alpergokcen — Sat, 07 Dec 2024 20:39:11 GMT

After installation of Arc a770 lates drivers Windows 11 shows me that A310 Graphic card in device manager. Any help for this issue ? Thanks...

Re:A770

RandyT_Intel — Mon, 09 Dec 2024 03:02:58 GMT

Hello alpergokcen,

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics. To better assist you, I need to gather some additional information. Could you please answer the following questions?

Can you please run the System Support Utility (SSU) and share the logs with me?
How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?
May I know the origin of the driver you used?
What troubleshooting steps have you tried so far to fix the issue?
Have you tried rolling back to the previous graphics driver version?
Could you provide screenshots of the device manager so I can clearly see what’s happening?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:A770

RandyT_Intel — Thu, 12 Dec 2024 23:13:48 GMT

Hello alpergokcen,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:A770

RandyT_Intel — Sat, 14 Dec 2024 10:50:32 GMT

Hello alpergokcen,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician