topic Re:My computer blue screens after exiting every RDR2 game, help. in Graphics

My computer blue screens after exiting every RDR2 game, help.

fresholiax — Mon, 02 Dec 2024 19:10:25 GMT

I have verified the RDR files via steam but after exiting the game I start getting a blue screen on the computer. Only after exiting the game, I think it is not caused by other applications used daily. I have checked that my windows software is up to date, my video card software is up to date.

The error persists, any help would be appreciated guys. I uninstalled the video card driver, reinstalled it, checked the ssd, no errors. If anyone has any information please help.

I wonder if I might be getting an error due to the latest video card driver?

Re:My computer blue screens after exiting every RDR2 game, help.

RobbieR_Intel — Fri, 06 Dec 2024 00:43:22 GMT

Hello fresholiax,

Thank you for reaching out and sharing the details about your issue.

Kindly answer the following questions:

Have you encountered BSODs with any other applications or games?

What is your power settings?

What is the specific BSOD error code being encountered?

Have you done other troubleshooting steps?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:My computer blue screens after exiting every RDR2 game, help.

RobbieR_Intel — Mon, 09 Dec 2024 21:20:56 GMT

Hello fresholiax,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

Re:My computer blue screens after exiting every RDR2 game, help.

ACarmona_Intel — Fri, 13 Dec 2024 08:00:35 GMT

Hello fresholiax,

This is only a quick follow-up; I just wanted to check in with you, as we haven't received any feedback from you.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:My computer blue screens after exiting every RDR2 game, help.

ACarmona_Intel — Fri, 13 Dec 2024 08:00:49 GMT

Hello fresholiax,

I hope you are doing well.

Since we have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician