topic Re:Intel Graphics Command Center not saving on reboot in Graphics

Intel Graphics Command Center not saving on reboot

Carrttan — Mon, 09 Dec 2024 13:51:59 GMT

I'm using an MSI thin gf63 12uc Laptop that is connected to an external Monitor via HDMI.

Recently, I've been using Intel's Graphics Command Center to change my Displays Saturation, Colour Enchancement, etc to 80 for example. Whenever I reboot my laptop, the colours will revert back to default, but when I go back to Intel Graphics Command Center, the settings will still say that my saturation is at 80. However, if I increase or decrease the Saturation, the settings will suddenly show like normal.

Any ideas I could try?

Re:Intel Graphics Command Center not saving on reboot

ACarmona_Intel — Wed, 11 Dec 2024 05:20:35 GMT

Hello Carrttan,

Thank you for posting in our communities.

May I know when the issue started, and have you made any recent changes before the issue occurred?

And also, please generate an SSU report to help me further analyse important details on your system, such as the OS build number, graphics driver version, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Intel Graphics Command Center not saving on reboot

Carrttan — Wed, 11 Dec 2024 13:06:08 GMT

Thanks for replying,

The Issue began the minute I started to use IGCC.

Some extra information I'd like to add is that whenever I am in the log in screen of my laptop after reboot, the colours seem to be normal. But the second I log in, after a few seconds, the colour reverts.

Heres the txt file.

Re: Intel Graphics Command Center not saving on reboot

ACarmona_Intel — Thu, 12 Dec 2024 03:28:09 GMT

Hello Carrttan,

Thank you so much for the quick response and for providing me the information that I have requested.

Please allow me time to further investigate our issue; I will get back to you as soon as I have an update.

Furthermore, since this is an OEM (branded laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customisations, custom drivers, and features that the OEM has designed and installed in your system; nevertheless, I will do my best to assist you with your concern.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel Graphics Command Center not saving on reboot

JeanetteC_Intel — Tue, 17 Dec 2024 22:48:13 GMT

Hello Carrttan,

Good day to you!

Please let me know if there is a pre-installed display settings application installed on your system that might have conflict with IGCC

Please also test with IGCC Beta. Let me know how it goes.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re: Re:Intel Graphics Command Center not saving on reboot

Carrttan — Wed, 18 Dec 2024 13:19:47 GMT

Good day, Jeanette.

I don't have any display software's on my Laptop other than IGCC, unless Intel Arc Control is considered one.

I've tried using IGCC Beta from the link you've provided and the problem still persists. I reset all my setting in IGCC and transferred it to IGCC Beta. Still after 20 seconds on my home screen or so, the colours suddenly revert and I still have to revert it back in my settings.

Thanks for the suggestion though.

Re:Intel Graphics Command Center not saving on reboot

JeanetteC_Intel — Fri, 20 Dec 2024 01:44:08 GMT

Hello Carrttan,

Thank you for sharing this update. I'll proceed with further checking on this issue and will post an update when it is available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Re:Intel Graphics Command Center not saving on reboot

Carrttan — Sat, 21 Dec 2024 06:51:49 GMT

Hello Jeanette!

I've found the solution to my issue.

I had to turn off IGCC and Intel Arc control on startup apps and it fixed the issue. Thanks for the helping

Re:Intel Graphics Command Center not saving on reboot

JeanetteC_Intel — Wed, 25 Dec 2024 23:37:23 GMT

Hello Carrttan,

Thank you for sharing this update. I'll take note on this and will proceed in closing this thread now.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician