topic Re:Screen blinking in Graphics

Screen blinking

Dani813 — Sat, 28 Dec 2024 10:30:53 GMT

Hello!

Ever since I upgraded my computer (drivers and Windows) the screen flashes. I tried restoring the Windows update, using a previous driver, but it didn't solve it. If I delete all drivers, the flashing stops. Intel i7-13700KF + ASROCK Intel Arc A770 Phantom Gaming 16GB OC.
I also reset the driver, tried everything I could find on the net.

Any ideas?

Re:Screen blinking

RobbieR_Intel — Mon, 30 Dec 2024 07:04:27 GMT

Hello Dani813,

Thank you for reaching out and providing details about the issue you're experiencing.

To further understand the issue, kindly answer the following questions:

Have you tested the system in safe mode to see if the screen flashing persists?
Are there any adapters, hubs or additional display connected to your system?
How did you update your Drivers? Was it using Intel Driver & Support Assistant or Windows Update?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Screen blinking

RobbieR_Intel — Sun, 05 Jan 2025 22:27:52 GMT

Hello Dani813,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

Re:Screen blinking

RobbieR_Intel — Wed, 08 Jan 2025 02:12:47 GMT

Hello Dani813,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician