topic Re:32.0.101.6332 Driver Graphics Artifacts on Onboard Intel Iris Xe GPU in Graphics

Final Fantasy XII The Zodiac Age Incompatibility with Onboard Intel Iris Xe GPU

Haisom — Mon, 30 Dec 2024 05:04:02 GMT

Category	Questions	Answers (N/A if not applicable)
Description	Provide a detailed description of the issue	The game renders just fine but for some reason the image just freezes out of nowhere while the game is still running.
Hardware (HW)	Brand and Model of the system.	SAMSUNG Galaxy Book2, Model NP550XED-KF2BR
Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)	LFP Attached: Intel® Iris® Xe Graphics - Monday, 30 December 2024.txt
Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc	N/A
Hardware Stepping (see note1 below).	Attached: SSU.txt
Software (SW)	SW or Apps version used to replicate the issue.	Graphic Drivers: 32.0.101.6332 Dragon's Dogma Dark Arisen: BuildID 2364871 Black Mesa: BuildID 14113817 (1.5)
Configurations	Single display, clone, or extended (see note2 below).	LFP-Single Display Attached: Intel® Iris® Xe Graphics - Monday, 30 December 2024.txt
Display resolution & refresh rate setting of each display (see note2 below).	LFP Attached: Intel® Iris® Xe Graphics - Monday, 30 December 2024.txt
AC or DC mode, i.e. is power cable plugged in or not?	Power cable is plugged in, and charging.
How to repro	Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.	1. Install clean driver version (Post DDU Safe Mode uninstallation), and Reboot as recommended. 2. Run the game with default driver settings. 3. Play for a while. Sometimes the game video will freeze on starting menu, or during gameplay.

Re:32.0.101.6332 Driver Graphics Artifacts on Onboard Intel Iris Xe GPU

RobbieR_Intel — Mon, 06 Jan 2025 05:00:38 GMT

Hello Haisom,

Thank you for providing a detailed breakdown of the issue and the reproduction steps. Based on the information so far, it seems this might be a driver-related rendering issue, especially since it persists across two different games. Your testing with a clean driver installation and DDU is a great troubleshooting step.

To further narrow down the root cause, please answer the following questions:

Does the issue occur exclusively with Dragon's Dogma: Dark Arisen and Black Mesa, or have you encountered similar issue in other games?
Does the freeze happen at specific points or is it random?
Have you tried lowering or changing the in-game graphics settings?
Did the issue begin after a specific driver update?
Have you checked the Windows Event Viewer for any errors?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

Additionally, have you tried to download the latest driver available for Iris Xe? The latest driver would be ⁠32.0.101.6449_101.6255 WHQL Certified. If not, please perform a ⁠Clean Reinstallation with the new driver.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:32.0.101.6332 Driver Graphics Artifacts on Onboard Intel Iris Xe GPU

RobbieR_Intel — Thu, 09 Jan 2025 00:35:27 GMT

Hello Haisom,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

Re:32.0.101.6332 Driver Graphics Artifacts on Onboard Intel Iris Xe GPU

RobbieR_Intel — Sun, 12 Jan 2025 23:08:51 GMT

Hello Haisom,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician

Re: Final Fantasy XII The Zodiac Age Incompatibility with Onboard Intel Iris Xe GPU

Haisom — Fri, 20 Jun 2025 16:58:42 GMT

I'm so sorry for the late reply. Honestly I forgot about this post.

Seems like it was an issue with the Anisotropic Texture driver setting and leaving it as "Application handled" or something like that fixed the issue. This occurred to me after I posted this so I updated the post to reflect a different issue on another game. We better open a new topic or can we continue on this one?