topic Red Dead Redemption 2 in Graphics

Red Dead Redemption 2

NZRanger — Tue, 07 Jan 2025 06:21:12 GMT

Sadly this game was AMAZING on ARC A750 - but now the game cannot initialize graphics past the title shotgun image... I'm running the latest RD21 patch and the latest Intel drivers.

Re: Red Dead Redemption 2

NZRanger — Tue, 07 Jan 2025 21:39:23 GMT

UPDATE - Intels Vulkan drivers are is BROKEN. This is now the second Vulkan game I have that cannot initialize graphics.

Editing the settings.xml from Vulkan to DX12 fixed the issue.

PLEASE FIX YOUR VULKAN DRIVERS!!!

Re:Red Dead Redemption 2

JeanetteC_Intel — Wed, 08 Jan 2025 12:37:36 GMT

Hello NZRanger,

Thank you for posting in Intel Communities.

I'll check on this and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Re:Red Dead Redemption 2

NZRanger — Thu, 09 Jan 2025 21:56:52 GMT

Thanks!

A reviewer trying the B580 card also has the same issue with Vulkan and could not get it to run.

Please see https://youtu.be/pO11u2yNyys?t=552 for details.

Cheers

Dave

Re:Red Dead Redemption 2

JedG_Intel — Tue, 21 Jan 2025 00:37:09 GMT

Hi NZRanger,

I appreciate your effort for sharing information as much as you could. I'm following up with the investigation that we have conducted and we have attempted to replicate the issue several times and found that it could not be replicated even by using the following graphics drivers:

32.0.101.6458 WHQL Certified (Latest) - https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
32.0.101.6449 WHQL Certified - https://www.intel.com/content/www/us/en/download/785597/844120/intel-arc-iris-xe-graphics-windows.html

Furthermore, based on my research on the Steam community and the Rockstar troubleshooting article it appears that the issue is not limited to Intel Arc but to other graphics cards as well. If issue persists, please contact Rockstar support to get their disposition on the issue that you are having.

Should you have other questions or concerns, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Red Dead Redemption 2

JedG_Intel — Sun, 26 Jan 2025 23:07:50 GMT

Hello NZRanger,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Red Dead Redemption 2

NZRanger — Sun, 26 Jan 2025 23:18:35 GMT

HI Jed,

Thanks for getting back to me.

I tried to get in touch with Rockstar after your suggestion but it seems they really don't want to hear from customers and have locked out

any sort of support request in an infinite web loop where you cannot actually do anything such as submit a ticket

or email ( I tried support@rockstar.com and got a bot reply saying it's an unmonitored email ) or anything else. The best I could do was post a message in their public forums with a title of

"Players Helping Players Solve Common Issues" ... so I doubt they even monitor that.

Thanks for the Steam hint about other cards having the issues it did make me feel a lot better! I purchased it through Epic Store and didn't think to check the Steam community forums. Star Citizen is another title I cannot use Vulkan in, but that is also not just an Intel

issue.

Again,

Thanks for your time

Dave

Re:Red Dead Redemption 2

JedG_Intel — Mon, 27 Jan 2025 06:01:59 GMT

Hello NZRanger,

Thank you for your efforts in trying my recommendations and for understanding our position on this matter. Currently, this is the most comprehensive information available. I would suggest reaching out directly to Rockstar Games, despite their lack of responsiveness, or contacting the game developer for further assistance.

If you have any additional questions or concerns, please start a new thread, as this one will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician