topic Re:Intel drivers in Graphics

Intel drivers

Toniii2003 — Mon, 06 Jan 2025 23:57:21 GMT

So I have a HP Pavilion Gaming Laptop 17-cd0xxx so ill list all the details here

Processor Intel Core i7-9750H CPU @ 2.60GHz
Graphics

Intel UHD Graphics 630
NVDIA GeForce GTX 1650

Motherboard details (don't know if this is important)

Manufacturer

Model

85FF

Version

43.47

So I have the intel Driver & Support assistant because I thought since I have intel I should have this and in December I got this driver update notification saying that I need to update my driver to Intel 7th-10th Gen Processor Graphics windows and I think I recall getting a warning like:

"Installing this graphics driver from Intel will remove customizations from your computer manufacturer (OEM)"

So I'm unsure if I'm suppose to install this update? i think my laptop has been running weird recently so I'm thinking its because I needed to update this but again I'm not sure. i think I have two graphic drivers or something also unsure about how that works. so please any help would be really grateful so I don't destroy my laptop

Re:Intel drivers

RandyT_Intel — Tue, 07 Jan 2025 04:51:03 GMT

Hi Toniii2003,

It appears you are attempting to install an Intel generic driver from our download center. Please be aware that this driver is not tailored to your specific system and installing it may overwrite your system customizations. We supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

IDSA detects a customized graphics driver is installed and is offering to install an Intel generic driver over the customizations made by your computer manufacturer.

Kindly visit this article for more information: Warning: Installing This Graphics Driver From Intel May Overwrite...

Best regards,

Randy T.

Intel Customer Support Technician

Re:Intel drivers

RandyT_Intel — Thu, 09 Jan 2025 04:16:29 GMT

Hi Toniii2003,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:Intel drivers

RandyT_Intel — Fri, 10 Jan 2025 02:19:06 GMT

Hi Toniii2003,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician