topic Re: Re:Intel Core i7-14700K problem UHD Graphics 770 in Graphics

Intel Core i7-14700K problem UHD Graphics 770

vitamin2024 — Mon, 06 Jan 2025 10:17:08 GMT

A completely new computer was assembled on an Intel Core i7-14700K processor with built-in UHD Graphics 770. Asus Z790-PRO motherboard. First connection via Displayport from the motherboard to the monitor. (Windows is not installed.) From time to time, stripes appear in the bios (artifacts). Is this a processor defect? what could be the problem?

Re: Intel Core i7-14700K problem UHD Graphics 770

n_scott_pearson — Tue, 07 Jan 2025 02:42:11 GMT

This can be a problem with the memory, or with the motherboard, or with motherboard's BIOS' memory training/initialization.
Hope this helps,
...S

Re: Intel Core i7-14700K problem UHD Graphics 770

vitamin2024 — Wed, 08 Jan 2025 19:30:05 GMT

Thanks for helping. I'll try to take another memory for testing.

Re:Intel Core i7-14700K problem UHD Graphics 770

RandyT_Intel — Fri, 10 Jan 2025 03:33:44 GMT

Hello vitamin2024,

I wanted to check in and see if the issue you were experiencing has been resolved. If you still need assistance from our end, could you please answer the following questions? This will help me determine how I can further support you:

Have you updated the BIOS?
Have you tried a different cable or port?
Is the processor or GPU overheating?
Have you tested with a different monitor?
Are there any visible physical damages? Please inspect the motherboard and processor for any signs of physical damage or improper seating.

I look forward to your response so we can assist you further.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Re:Intel Core i7-14700K problem UHD Graphics 770

vitamin2024 — Sun, 12 Jan 2025 07:29:24 GMT

The problem was found in the service center. Defective motherboard asus x790 pro. Answer to your question.
1. Yes.
2. Yes.
3. No, t 60 degrees Celsius.
4. Yes.
5. no visible damage on the processor or on the motherboard.

Re:Intel Core i7-14700K problem UHD Graphics 770

RandyT_Intel — Mon, 13 Jan 2025 02:30:15 GMT

Hello vitamin2024,

Thank you for your update. Since we have identified that the motherboard is the main issue, I will now proceed to close this ticket.

If you have any questions, inquiries, or concerns in the future, please feel free to create a new ticket. We are always here to assist you.

Thank you for your cooperation.

Randy T.

Intel Customer Support Technician