topic Re: Graphics software's tray icon context menu is opened outside of the screen in Graphics

Graphics software's tray icon context menu is opened outside of the screen

Grief — Mon, 16 Dec 2024 23:48:17 GMT

This is how the wonderful IntelⓇ Graphics Software shows its beautiful Ⓡ customized Ⓡ menu Ⓡ when using StartAllBack with taskbar connected to the left side of the screen.

Yes, that's it, it opens the menu outside of the screen. Seriously? None of the apps I've ever used have been doing that. Why not to use regular windows components if you are not able to customize things properly?

Driver support assistance doesn't suffer from that problem, as an example.

Re:Graphics software's tray icon context menu is opened outside of the screen

JeanetteC_Intel — Thu, 19 Dec 2024 06:11:15 GMT

Hello Grief,

Thank you for posting in Intel Communities.

I hope to know more about your system details as it may have an effect on how the Intel Graphics software behaves. I would like to know more about your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save (.txt). Kindly attach the log file as you reply.

Any additional information regarding the issue on Intel Graphics software would be appreciated as well.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re: Graphics software's tray icon context menu is opened outside of the screen

Grief — Thu, 19 Dec 2024 11:11:51 GMT

No Jeanette, you don't need my system details.

What you really need is to install https://www.startallback.com and attach the taskbar to the left side of the screen.

That is all you need.

I will wait for your confirmation of the issue.

Re:Graphics software's tray icon context menu is opened outside of the screen

JeanetteC_Intel — Fri, 27 Dec 2024 13:47:32 GMT

Hello Grief,

Good day!

Can you at least share your processor and graphics card model instead of the SSU logs. This will help me better to replicate the issue.

I apologize for the inconvenience this issue has caused you and I promise to look further on this and provide you with a fix.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Graphics software's tray icon context menu is opened outside of the screen

Grief — Sat, 28 Dec 2024 18:13:32 GMT

Hi @JeanetteC_Intel

My processor is 12th Gen Intel® Core™ i7-12800HX

My GPU is NVIDIA GeForce RTX 3070 Ti Laptop GPU

Please let me know when you will be able to replicate the issue.

Re:Graphics software's tray icon context menu is opened outside of the screen

JeanetteC_Intel — Thu, 02 Jan 2025 10:13:29 GMT

Hello Grief,

Thank you for sharing the information needed for replication. I will post an update once it's available.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Graphics software's tray icon context menu is opened outside of the screen

Grief — Tue, 07 Jan 2025 00:23:42 GMT

Hi @JeanetteC_Intel , were you able to reproduce the issue?

Re:Graphics software's tray icon context menu is opened outside of the screen

JeanetteC_Intel — Tue, 14 Jan 2025 23:22:08 GMT

Hello Grief,

Good day!

It was already checked by our developer team; however, it is highly recommended that you contact/communicate with mod emulator developer and ask them to submit a case directly in the Game Developer Program Forums:

I'll proceed in closing this thread now. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

Re: Graphics software's tray icon context menu is opened outside of the screen

Grief — Wed, 15 Jan 2025 00:00:57 GMT

@JeanetteC_Intel I have completely no clue what you are talking about. What's 'mod emulator'? Did you accidentaly posted a message into a wrong thread? This one is about wrong positioning of graphics software tray icon context menu.