topic Re: Intel XeSS not showing under Once Human Graphics settings in Graphics

Intel XeSS not showing under Once Human Graphics settings

MSTOP — Fri, 17 Jan 2025 00:05:59 GMT

My specs:

CPU: Intel i5 14500

GPU: Arc A750

Issue: I think the game "Once Human" is not reading my card (Arc A750 Limited Edition) because it is not showing "Intel XeSS" in their graphics settings. Also, I don't have the DirectX selection option. My game also LAGS. However, one of my friends using NVidia 4060 has both options (DirectX) and can see AMD FSR, NVIDIA, and Intel XeSS.

My game mode is "On" and I have added "Once Human" in the graphics settings and selected "High Performance". When I am in the game, sometimes my CPU is 100%.

Please help.

Re: Intel XeSS not showing under Once Human Graphics settings

ACarmona_Intel — Mon, 20 Jan 2025 06:00:15 GMT

Hello MSTOP,

Thank you for posting in our communities.

In order for me to further analyze our issue and provide you the appropriate recommendation, please provide the following information:

Do you have other games? If yes, was Once Human the only game that is having an issue?
Does the issue happen the first time that you played the game?
For me to better understand the issue, please share a video showing all the issues that you're experiencing in the game.
What is the brand and model of your power supply? This is to check if your PSU meets the Arc graphics requirements.
Where do you check your CPU game usage? If you can share a screenshot, that would be better.
What steps have you taken to troubleshoot the issue? This will help me to prevent providing you with the same troubleshooting steps.
And also, please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel XeSS not showing under Once Human Graphics settings

ACarmona_Intel — Thu, 23 Jan 2025 03:16:58 GMT

Hello MSTOP,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel XeSS not showing under Once Human Graphics settings

ACarmona_Intel — Tue, 28 Jan 2025 06:36:21 GMT

Hello MSTOP,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel XeSS not showing under Once Human Graphics settings

ACarmona_Intel — Tue, 28 Jan 2025 06:37:56 GMT

Hello MSTOP,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel XeSS not showing under Once Human Graphics settings

ACarmona_Intel — Tue, 28 Jan 2025 06:38:07 GMT

Hello MSTOP,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician