topic Re: Re:Intel ARC B580 | Only getting 40 FPS in Cyberpunk. in Graphics

Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

AdamEdw — Mon, 20 Jan 2025 04:17:52 GMT

I am unsure how to proceed. I have checked my BIOS Setting after updating to the newest version. I have a Hyte Y60 case housing a CLCx 360 cooler by EVGA, over an Intel i9 1200k, in an Aorus Elite AX 1.1 MB, 2 sticks of Crucial Pro 32 Gig DDR5 memory, Cosair HX 1500i PSU, and 5 more Phantex case fans. I am running Win11 Pro. I have been at it for a while, and I am not sure how to Zig or Zag on this one. I should be seeing way better performance in the game. Which is set to Medium settings. I would love to discuss this in depth, but I am not sure what is next. Does anyone have any thoughts? I can provide specs/logs, etc. BIOS is the newest release 12/4: Flb.

Device name Shaolin-ZEN
Processor 12th Gen Intel(R) Core(TM) i9-12900K 3.20 GHz
Installed RAM 64.0 GB (63.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this displayEdition Windows 11 Pro
Version 24H2
Installed on ‎1/‎12/‎2025
OS build 26100.2894
Experience Windows Feature Experience Pack 1000.26100.36.0
https://valid.x86.fr/kbi996 - cpuZ Validation

https://www.3dmark.com/3dm/124291949 - Port Royal

https://www.3dmark.com/3dm/124292286 - Time Spy

Re: Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

AdamEdw — Mon, 20 Jan 2025 04:30:51 GMT

https://www.3dmark.com/3dm/124299861 - Steel Nomad

Re: Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

AdamEdw — Mon, 20 Jan 2025 04:18:25 GMT

edited

Re:Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

JedG_Intel — Tue, 21 Jan 2025 05:27:43 GMT

Hello AdamEdw,

I understand that you're experiencing performance issues with Cyberpunk and I appreciate you effort with sharing as much information as you could. I would like to get more details to address this properly, please see below.

1. Is the issue isolated to Cyberpunk?

2. Which digital gaming platform are you using (Steam, Epic Games, etc.)?

3. Was this running fine before?

4. Are there other applications running in the background while playing the game?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

AdamEdw — Wed, 22 Jan 2025 02:23:41 GMT

Hello Jed,

Thank you for taking a moment to check out my issue. I am just not sure what is next.

No, this is happening all over as far as performance goes.
1. Pax Dei, medium and low settings only hit a max of 25-29 FPS, with nothing else running.
2. Cyberpunk will not go above 40-41 on low settings, with, and without anything else running.
3. The 3DMark scores were done with nothing else running.
Cyberpunk was purchases and played via GOG, Gold Old Games.
1. Pax Deai and 3D Mark done through Steam.
2. FPS Counters in Steam and MSI Afterburner.
I was getting low numbers in 3D Mark and Pax Dei on the last GPU, intel ARC A750.
1. Upgraded to the ARC B580
  1. Cyberpunk purchased and played only on the B580 GPU.
I have done this with, and without anything else running.
1. Not sure what is throttling my GPU.

Most Appreciative,

Adam

Re: Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

AdamEdw — Wed, 22 Jan 2025 06:34:52 GMT

System Support Utility Log - See Attached

Re:Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

JedG_Intel — Wed, 22 Jan 2025 07:45:37 GMT

Hello AdamEdw,

Thank you for sharing all this information. For further troubleshooting, please try to follow the steps below.

1. Enable ReBar

2. Try lowering the resolution to 1080p or lower

3. Disable ray tracing if it is enabled

4. Disable V-Sync

5. Update the game if there's any.

Should the same issue persists, please share CapframeX data so we can compare the values that you are getting on our end.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

JedG_Intel — Tue, 28 Jan 2025 00:44:32 GMT

Hi AdamEdw,

I'm checking in to see if you were able to perform the recommendations. Please let me know if it helped or improved anything.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

AdamEdw — Tue, 28 Jan 2025 01:47:04 GMT

Apologies I had work get busy. I will be back Friday. I will get it tested asap!

Re:Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

JedG_Intel — Tue, 28 Jan 2025 05:17:28 GMT

Hello AdamEdw,

I perfectly understand your position. I would also like you to update the graphics driver to the latest version 32.0.101.6259.

Should you have questions, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Intel ARC B580 | Only getting 40 FPS in Cyberpunk.

JedG_Intel — Tue, 04 Feb 2025 00:45:38 GMT

Hello AdamEdw,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician