topic Re:arc a770 16g reset computer in Graphics

arc a770 16g reset computer

Maniek — Wed, 22 Jan 2025 19:01:04 GMT

hello. a few days ago I bought a graphics card ASRock Phantom Gaming intel ARC A770 16G
Normal temperature 45-50'C all drivers for windows 11home 64bit. Games start and after 2-3 minutes the computer resets. Every game - Lineage2-Throne of Liberty, Call off Duty Warzone, Skull and Bones.

Re:arc a770 16g reset computer

ACarmona_Intel — Fri, 24 Jan 2025 08:12:18 GMT

Hello Maniek,

Thank you for posting in our communities.

May I know what the brand and model of your power supply is? This is to check if your PSU meets the Arc graphics requirements.

And also, what steps have you taken to troubleshoot the issue? This will help me to prevent providing you with the same troubleshooting steps.

I look forward to your response.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:arc a770 16g reset computer

Maniek — Fri, 24 Jan 2025 14:01:51 GMT

Thank you, everything is working now, I bought a Corsair 1000W power supply, everything works, sorry for the inconvenience.

Re:arc a770 16g reset computer

ACarmona_Intel — Mon, 27 Jan 2025 02:06:36 GMT

Hello Maniek,

Thank you so much for the response or update, it is highly noted.

As for my next step, I will now be closing our case today as you will no longer be needing my assistance. If, in case you might need any help from us in the future, please submit a new question on our community: https://community.intel.com/, as our thread will no longer be monitored.

And by the way, I'm absolutely happy hear that the issue on our case has already been resolved.

Best regards,

Carmona A.

Intel Customer Support Technician