topic Re:Second Monitor Static & Loud Noise in Graphics

Second Monitor Static & Loud Noise

saccmi — Wed, 15 Jan 2025 17:42:43 GMT

I recently switched from a GTX 980 to an Arc B580 and when my second monitor (both monitors are ASUS VG2449QL3A) is set to a refresh rate higher than 60 it displays static and plays a constant loud static noise through its speakers. A clean windows install fixed this temporarily but it came back after a day. Was wondering if anyone else has experienced this problem.

Re:Second Monitor Static & Loud Noise

ACarmona_Intel — Fri, 17 Jan 2025 08:00:11 GMT

Hello saccmi,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Second Monitor Static & Loud Noise

saccmi — Fri, 17 Jan 2025 17:13:26 GMT

Here is the SSU report. It seems that when it happens now it will either go back to normal by itself after a short time or when I press the power button the monitor and then turn it back on.

Re:Second Monitor Static & Loud Noise

ACarmona_Intel — Mon, 20 Jan 2025 03:06:18 GMT

Hello saccmi,

Thank you for sharing with me your SSU.

For me to better understand our issue and provide you the appropriate recommendation, please provide the following information:

Was the noise coming from the monitor itself? If yes, may I know what is the current cable that you're using with your monitor? And also, have you tried using another type of cable to check if the issue will still persist?
Does the issue only happen when you switch from the GTX 980 to the Arc B580?
What is the brand and model of your power supply? As I think the issue might be related to the power supply.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Second Monitor Static & Loud Noise

saccmi — Tue, 21 Jan 2025 18:19:44 GMT

Was the noise coming from the monitor itself? If yes, may I know what is the current cable that you're using with your monitor? And also, have you tried using another type of cable to check if the issue will still persist?

The noise was coming from the monitors speakers. I am currently using the HDMI cable that came with the monitor (I am using a display cable I already had for the main monitor). I have not tried using another cable as I do not know how to reproduce the issue, it happens randomly.

Does the issue only happen when you switch from the GTX 980 to the Arc B580?

I did not experience this issue when using the GTX 980 although I have not switched back to check.

What is the brand and model of your power supply? As I think the issue might be related to the power supply.

I am currently using a Thermaltake smart 700w power supply.

Re:Second Monitor Static & Loud Noise

ACarmona_Intel — Wed, 22 Jan 2025 02:46:04 GMT

Hello saccmi,

Thank you so much for the quick response.

Is it possible that you can try another cable to your monitor? such as DP 1.2?

Furthermore, please try to clean install your graphics driver using DDU, then install our latest driver: 32.0.101.6458/32.0.101.6257.

If the issue persists, please let me know so we can take our next step.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Second Monitor Static & Loud Noise

ACarmona_Intel — Mon, 27 Jan 2025 05:59:54 GMT

Hello saccmi,

I would like to know if you have any questions regarding the recommendation that I have provided.

If so, kindly inform me, as I would be glad to assist you.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Second Monitor Static & Loud Noise

ACarmona_Intel — Thu, 30 Jan 2025 07:18:10 GMT

Hello saccmi,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Second Monitor Static & Loud Noise

saccmi — Thu, 30 Jan 2025 17:53:09 GMT

Hello,

Sorry for not responding, I haven't gotten around to buying another display cable yet. When I pick one up and test it out I'll let you know.

Re:Second Monitor Static & Loud Noise

ACarmona_Intel — Mon, 03 Feb 2025 02:58:35 GMT

Hello saccmi,

Thank you so much for the response, and no worries; I understand.

Please try the troubleshooting steps that I have provided when your schedule is free and if you already have the component that is needed for the troubleshooting.

By the way, have you already performed a clean uninstallation of the graphics driver using DDU and installed our latest driver: 32.0.101.6458/32.0.101.6257 or 32.0.101.6557/32.0.101.6262?

If yes, please let me know also the result.

I'm looking forward to your next update.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Second Monitor Static & Loud Noise

Earl_Intel — Wed, 05 Feb 2025 23:56:02 GMT

Hi saccmi,

I wanted to check if you had the chance to try the troubleshooting steps we provided. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

Re:Second Monitor Static & Loud Noise

Earl_Intel — Mon, 10 Feb 2025 21:35:40 GMT

Hi saccmi,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician