topic Re: Re:Black screen appears when updating graphics card driver in Graphics

Black screen appears when updating graphics card driver

ASG_TYZH — Wed, 22 Jan 2025 10:20:11 GMT

The computer is Lenovo Thinkbook 16 G6+IMH, and when updating the graphics card driver halfway through, the screen will go black and there will be no response. Long pressing the power button to shut down and restart did not update properly. May I ask how to solve it. The original driver was 32.0.101.5768, and I want to update it to 32.0.101.6458/32.0101.6257

Re:Black screen appears when updating graphics card driver

DhannielM_Intel — Thu, 23 Jan 2025 05:57:41 GMT

Hello ASG_TYZH

Thank you for posting in the community. I want to set the right expectation for this matter. Since you are using a Lenovo laptop, it is best to use their own graphics driver as it is customized and tailored to your laptop's specifications. The driver from Intel's website is a generic version and does not include the customizations made by your laptop manufacturer.

While at it, can you answer the following questions before moving forward with the clean installation process:

Do you see an error message before the screen goes black?
Was your previous graphics driver from Lenovo?
Have you ever updated your graphics driver using the Intel driver?
In your Device Manager, under Display Adapters, does it show Iris Xe?
Besides the latest driver from Intel's website, did previous drivers from Intel also exhibit the same issue?

Moving forward, if you prefer to update your graphics driver to Intel's latest version, please follow these steps for a clean installation. Before you perform the clean installation first download the graphics driver from this link: Intel® Arc™ & Iris® Xe Graphics. Then let's perform the clean uninstallation:

Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
Go back to the Intel Graphics entry in the Device Manager.
Right-click Intel Graphics and click Uninstall.
In the device removal dialog box, check Delete the driver software for this device and click OK.
Restart the computer after the uninstallation is complete.
Open the Device Manager.
If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5
Reboot the computer when prompted.

Execute Clean installation of driver:

Click the .exe to initiate the driver installation.
Agree to the Intel Software License Agreement.
Click the checkbox to Execute a clean installation.
1. A clean installation removes all old drivers and restores Intel settings to the default value
Click Start to begin the install.
Reboot the system if prompted.

Let me know if you encounter any issue while doing these steps. I am looking forward to your response.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Black screen appears when updating graphics card driver

n_scott_pearson — Thu, 23 Jan 2025 06:05:26 GMT

I might suggest that you try uninstalling the existing driver package before attempting to install the new driver package.
Hope this helps,
...S

Re:Black screen appears when updating graphics card driver

DhannielM_Intel — Tue, 28 Jan 2025 01:36:03 GMT

Hello ASG_TYZH,

I wanted to follow up and see if you've had a chance to review the questions and information that @n_scott_pearson and I shared. At your earliest convenience, please provide your response so we can further investigate and resolve the issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Re:Black screen appears when updating graphics card driver

ASG_TYZH — Tue, 28 Jan 2025 04:23:58 GMT

在没有任何错误消息的情况下，屏幕在没有任何警告的情况下黑屏。之前的驱动也是从官网下载的。在 'Display Adapter' 下，它不显示 Iris Xe。它显示的是Intel（R）Arc（TM） Graphics。

Re: Re:Black screen appears when updating graphics card driver

ASG_TYZH — Tue, 28 Jan 2025 04:29:04 GMT

I have seen the reply, but due to personal reasons, I may need a few weeks (approximately after February 10th) to complete the actions in the reply. I apologize for any inconvenience caused in the middle

Re: Black screen appears when updating graphics card driver

ASG_TYZH — Tue, 28 Jan 2025 04:30:07 GMT

OK，I will try it.
Thanks for your suggestion

Re:Black screen appears when updating graphics card driver

DhannielM_Intel — Tue, 28 Jan 2025 06:17:59 GMT

Hello ASG_TYZH,

Alright, thank you for the telling me. I will be waiting for your update.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Black screen appears when updating graphics card driver

DhannielM_Intel — Fri, 31 Jan 2025 03:07:38 GMT

Hello ASG_TYZH,

I wanted to follow up and see if you've had a chance to try the recommendations I provided earlier. Could you please let me know the results?

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Black screen appears when updating graphics card driver

DhannielM_Intel — Wed, 05 Feb 2025 03:35:59 GMT

Hello ASG_TYZH,

Since I haven't heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Re:Black screen appears when updating graphics card driver

ASG_TYZH — Sun, 09 Feb 2025 12:43:23 GMT

成功。该方法非常有效。谢谢