topic Re: My Intel HD 5500 won't update to the 2020 version in Graphics

My Intel HD 5500 won't update to the 2020 version

Stoicer — Sat, 01 Feb 2025 14:09:48 GMT

So I am trying to update my current Intel HD 5500 driver to it's 2020 version but unable to do so currently running it on the 2017 version anyone know how to fix this issue ?

Re: My Intel HD 5500 won't update to the 2020 version

LeonWaksman — Sat, 01 Feb 2025 15:57:48 GMT

Download the latest version 20.19.15.5171 for your driver. Download the relevant file for you Windows (64 bit or 32 bit).

Leon

Re: My Intel HD 5500 won't update to the 2020 version

Stoicer — Sat, 01 Feb 2025 16:47:17 GMT

I did download it and try it
Both the Zip and the Exe File for the 64 but
Didn't work

Re: My Intel HD 5500 won't update to the 2020 version

LeonWaksman — Sat, 01 Feb 2025 16:56:07 GMT

What was the failure message? "Didn't work" explains nothing.

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

Leon

Re: My Intel HD 5500 won't update to the 2020 version

Stoicer — Sun, 02 Feb 2025 08:04:11 GMT

Here it is

Re: My Intel HD 5500 won't update to the 2020 version

n_scott_pearson — Sun, 02 Feb 2025 20:47:09 GMT

The report seems to be saying that you already have the latest driver package installed. Still, reinstalling this package should not fail.

Again, we ask: What is the exact error code/message that you are getting when you attempt to reinstall it?

...S

Re: My Intel HD 5500 won't update to the 2020 version

LeonWaksman — Sun, 02 Feb 2025 21:30:56 GMT

The suggested driver is correct for your 5th Gen CPU. However, from the SSU report it is difficult to know if your System is 32bit or 64bit. So, before you are trying to install the updated driver, pleas verify in Windows Settings>System>About that you have indeed 64 bit O.S. Then follow the next steps:

1. Download the relevant 20.19.15.5171 driver. Disconnect the Internet.

2. Open Device Manager, the Display adapters section.

3. Right click on currently installed driver (in Device Manager), then click on Uninstall device. Check the Delete the driver software from this device option.

4. Reboot your computer. After finishing uninstalling you should see Microsoft Basic Graphics Adapter. If not, repeat steps 3 and 4.

5. Now, install previously downloaded driver 20.19.15.5171

6. Reconnect the internet and reboot your computer.

Leon

P.S.
The SSU report shows both Graphics Drivers drivers: the 20.19.15.5171 and the old driver 20.19.15.4642. Therefore I suggest to repeat this installation, but this time after uninstalling those drivers and verifying the correct version (32bit or 64bit)

Re: My Intel HD 5500 won't update to the 2020 version

Stoicer — Mon, 03 Feb 2025 11:58:07 GMT

Thank you for the help.
I had to restart it a couple of times but it worked