topic Re:Display Configuration Issues After Intel ARC Graphics Driver Update (Core i9-14900HX) in Graphics

Display Configuration Issues After Intel ARC Graphics Driver Update (Core i9-14900HX)

ahmed_tareq — Sat, 25 Jan 2025 11:13:31 GMT

Problem:
After updating the integrated Intel ARC graphics drivers on my laptop (Core i9-14700HX), I reconfigured my display setup to use an HDMI-connected monitor as the primary screen and the laptop’s built-in display as secondary. However:

Display settings won’t reset: When attempting to revert or adjust configurations (e.g., via Windows + P or Display Settings), changes are not applied.
Laptop screen turns off permanently: After leaving the laptop idle for a few minutes, the built-in display shuts down completely and cannot wake up, forcing me to restart the system.
HDMI display priority issue: The external monitor remains stuck as the primary display, even after disconnecting the HDMI cable.

Re:Display Configuration Issues After Intel ARC Graphics Driver Update (Core i9-14900HX)

JedG_Intel — Mon, 27 Jan 2025 05:50:52 GMT

Hi ahmed_tareq,

I understand that you're encountering display issues after updating the graphics driver. Please share the information below for me to address this properly.

1. Why did you update the driver, are you having issues with the previous one?

2. What was the last known working driver version?

3. Are you using an adapter, splitter, converter, or any of the same kind?

4. What configuration are you trying to set it to?

Additionally, to better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software. You can find the download link here: Intel® System Support Utility for Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Display Configuration Issues After Intel ARC Graphics Driver Update (Core i9-14900HX)

RandyT_Intel — Fri, 31 Jan 2025 03:54:48 GMT

Hi ahmed_tareq,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:Display Configuration Issues After Intel ARC Graphics Driver Update (Core i9-14900HX)

JedG_Intel — Wed, 05 Feb 2025 00:49:00 GMT

Hello ahmed_tareq,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician