topic Re:Bad image error in Graphics

Bad image error

Twins1 — Sat, 18 Jan 2025 15:46:46 GMT

So, I bought my new pc 1 week back- Acer ALG i5. Recently this message has been showing up constantly when I,m trying to open few applications like Blue stacks, Creative app. The error is -

C:\WINDOWS\System32\DriverStore\FileRepository/iigd_dch.inf_amd64_6a13a6d40d93da6f\igc32.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status Oxc000012f.

It pops like 10 times constantly after I close it.

Re:Bad image error

ACarmona_Intel — Mon, 20 Jan 2025 06:34:22 GMT

Hello Twins1,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Bad image error

ACarmona_Intel — Thu, 23 Jan 2025 03:19:28 GMT

Hello Twins1,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Bad image error

Twins1 — Mon, 27 Jan 2025 13:06:24 GMT

Sorry for late reply .this is my system configs

Re:Bad image error

ACarmona_Intel — Tue, 28 Jan 2025 02:21:48 GMT

Hello Twins1,

Thank you for sharing with me your SSU.

Upon checking, you have 2 graphics cards in your system:

Intel UHD Graphics
NVIDIA GeForce RTX 3050.

For our next step, if your system is using the Intel UHD Graphics, please try to clean install your graphics driver using DDU, then install our latest driver: Intel® Graphics Driver 32.0.101.6460/32.0.101.6259.

And if your system is using NVIDIA GeForce RTX 3050, please contact NVIDIA support so they can guide you on how to perform a clean installation with their graphics driver.

If the issue still persists, please run System File Checker in CMD.

1. In the Command Prompt window, type the following command, and press ENTER:

sfc /scannow

Warning: Do not close this Command Prompt window until the verification is 100% complete.

2. Once done, close CMD.

You may also check the below third-party link, as it seems to be related to the issue in our case:

https://answers.microsoft.com/en-us/windows/forum/all/dll-is-either-not-designed-to-run-on-windows-or-it/96e04287-7e81-49ab-afe5-f44449dd8322

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Bad image error

ACarmona_Intel — Thu, 30 Jan 2025 06:53:14 GMT

Hello Twins1,

I would like to know if you have any questions regarding the recommendation that I have provided.

If so, kindly inform me, as I would be glad to assist you.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Bad image error

Twins1 — Thu, 30 Jan 2025 15:51:53 GMT

I read your reply and i will do as you have instructed and inform you the result asap.

Re:Bad image error

ACarmona_Intel — Fri, 31 Jan 2025 03:01:54 GMT

Hello Twins1,

Thank you so much for the update and cooperation.

I'm looking forward to your next response.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Bad image error

JohnM_Intel — Thu, 06 Feb 2025 00:22:30 GMT

Hello Twins1,

My colleague Andre is currently out of the office, so I'll be the one who will handle this case for now. If you need help, just kindly post here, and I'll do my best to support you with your concern.

I'm looking forward to your next response.

Best regards,

John Sergio M.

Intel Customer Support Technician

Re:Bad image error

JohnM_Intel — Mon, 10 Feb 2025 04:24:56 GMT

Hello Twins1,

Posting this as a follow-up, just want to know if you are done with the troubleshooting steps my colleague provided you. If yes, kindly acknowledge this post by replying.

Best regards,

John Sergio M.

Intel Customer Support Technician

Re:Bad image error

JohnM_Intel — Wed, 12 Feb 2025 08:48:35 GMT

Hello Twins1,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

John Sergio M.

Intel Customer Support Technician