topic Re:a driving question in Graphics

a driving question

xiaomin_wang — Wed, 05 Feb 2025 06:59:09 GMT

After playing Counter Strike 2, when I opened my browser and visited the website for a period of time, the blue screen appeared.

When I opened the Windows Event Manager.I see the Event attributes,found an error:about Kernel-Power,event 41:The system has been restarted without shutting down properly first. If the system stops responding, crashes, or experiences unexpected power outages, this error may occur.

The above problem did not occur when I downgraded the driver software of the graphics card.I use a750 gpu,When I update the driver version of my graphics card to the latest version, the above problem will occur irregularly.

What can i do?Please,thank you very much!

Re:a driving question

Mike_Intel — Thu, 06 Feb 2025 00:12:18 GMT

Hello xiaomin_wang,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

When did you purchase your A750?
Are you using an Intel brand A750?
Was it working fine before?
Did you change any settings before the issue started?
What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:a driving question

xiaomin_wang — Thu, 06 Feb 2025 01:47:57 GMT

Hello,Mike_Intel

Thank you for reply.

1.I purchased this graphics card in 2023

2.No,i use gunnir a750

3.Yes,when I use Intel Graphics Driver versions before 32.0.1016.332/32.0101.6253, it works very well

4.No, I haven't changed any settings

5.Firstly, I reinstalled the Windows system to ensure it was up-to-date

Secondly, I updated the BIOS of the motherboard

But the problem still hasn't been solved.

6.And this problem only occurs when I only play Counter Strike 2, it doesn't happen when I play other games

Thank you very much!

Best regards,

xiaomin_wang.

Re:a driving question

Mike_Intel — Sun, 09 Feb 2025 23:44:03 GMT

Hello xiaomin_wang,

Thank you for the update.

For further investigation, please help provide the following information:

Can you provide screenshots or video of the issue?
What is your game launcher?
Please help generate the SSU logs of your system. Please check the link below for the steps:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:a driving question

Mike_Intel — Wed, 12 Feb 2025 22:41:58 GMT

Hello xiaomin_wang,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:a driving question

Mike_Intel — Mon, 17 Feb 2025 22:24:13 GMT

Hello xiaomin_wang,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

accc

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician