topic Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown in Graphics

IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

DimDim — Fri, 27 Dec 2024 08:43:34 GMT

Hello,

I initially posted about this issue in another thread (here), but I was advised by the moderator to create a separate thread.

The Issue

The IntelGraphicsSoftware.Service crashes during the shutdown process of my PC. This problem started immediately after upgrading my OS to version 24H2. Prior to the upgrade, the Intel Graphics Driver (v.32.0.101.6325) and the associated control application were functioning perfectly on the 23H2 setup.

Driver Information

The driver was recommended by the Intel® Driver & Support Assistant, and I downloaded it directly from Intel's official site: Download Link
(File name: gfx_win_101.6325_101.6252.exe)

What I’ve Tried

Repaired the installation via setup – no success.
Performed a clean installation by selecting the clean installation option in the setup – same negative result.

Observations

The crash only occurs during the shutdown process.
It doesn’t cause a BSOD or affect the performance of the computer during normal use.
The Intel® Graphics Software itself runs smoothly without crashing.
No performance issues during activities like browsing, writing, or video editing.

System Specifications

Intel Core i7-12700K / ASUS TUF GAMING Z690-PLUS WIFI D4 / Kingston DDR4-3603 KF3600C17D4/8GX (4x8Gb) / Gigabyte AORUS Waterforce 240 Liquid Cooler 2x120mm / Gigabyte AORUS 850W Fully Modular 80+Plus GOLD PSU GP-AP850GM / Kingston SKC3000S512G NVMe (PCIe x4) / Samsung SSD 850 PRO 256GB / Western Digital Gold 2Tb WD2005FBYZ-01YCBB3
Windows 11 Pro Version: 24H2 Build: 26100.2605

I’d greatly appreciate any guidance or solutions to resolve this issue.

Thank you,

Source IntelGraphicsSoftware.Service Summary Stopped working Date ‎26/‎12/‎2024 2:40 μμ Status Report sent Description Faulting Application Path: C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe Problem signature Problem Event Name: APPCRASH Application Name: IntelGraphicsSoftware.Service.exe Application Version: 24.48.47.5 Application Timestamp: 66e80000 Fault Module Name: KERNELBASE.dll Fault Module Version: 10.0.26100.2454 Fault Module Timestamp: 398a1cce Exception Code: e0434352 Exception Offset: 00000000000c837a OS Version: 10.0.26100.2.0.0.256.48 Locale ID: 1032 Additional Information 1: b82d Additional Information 2: b82db5d901fac7046ef27064943eb835 Additional Information 3: baf6 Additional Information 4: baf696491fcb59792a5bb7f593e7c557 Extra information about the problem Bucket ID: 815ca73de5436c5c40768a62b0eefa5f (1186287708338584159)

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

DimDim — Thu, 02 Jan 2025 11:28:30 GMT

Update: IntelGraphicsSoftware.Service Crashes Affecting System Reliability

Hello,

I am still experiencing crashes with the IntelGraphicsSoftware.Service during shutdown, as described in my original post. I wanted to provide additional information to illustrate the impact this issue is having on my system's stability.

Attached is a screenshot of the Reliability Monitor, showing how these crashes are significantly affecting the reliability of my PC.

As I said in my previous post:

The issue started immediately after upgrading my OS to version 24H2.
The driver version installed is v.32.0.101.6325, downloaded directly from Intel's website.
I have attempted the following troubleshooting steps:
1. Repair installation – no success.
2. Clean installation – no success.

Despite these efforts, the service continues to crash during every shutdown.

Questions for Intel:

Are there known compatibility issues between the driver/service and OS version 24H2?
Are there plans for an updated driver release to address this issue?
Is there a workaround or additional troubleshooting step I could try in the meantime?

This issue hasn’t caused BSODs or performance issues during regular use, but the constant crashes are frustrating and affect my confidence in system reliability.

I would greatly appreciate your assistance in resolving this matter.

Re:IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

JedG_Intel — Fri, 03 Jan 2025 07:05:55 GMT

Hello DimDim,

Thank you for posting on Intel Community Forum.

I'm sorry to hear that you are having issues with Intel Graphics Software as it crashes during shutdown. For me to properly address this concern, please share the information below.

1. Have you tried rolling back to the previous working Windows version 23H2 to help isolate the issue?

2. Please generate SSU report - How to get the Intel® System Support Utility Logs on Windows*

Additionally, we have released a new graphics driver version 32.0.101.101.6256. Please try to download it here and perform clean installation.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

DimDim — Sun, 05 Jan 2025 21:19:48 GMT

Hello @JedG_Intel,

Thank you for your response.

On January 2nd, just a day before your reply, the Intel Driver & Support Assistant notified me about a new version of the graphics driver. I updated from v.32.0.101.6325 to v.32.0.101.6449, but unfortunately, the issue persists—IntelGraphicsSoftware.Service continues to crash in the background during every shutdown.

Rolling back to Windows 23H2 is not an option for me, as the Windows.old folder is no longer available.

I have attached the SSU file to this post for your review.

Best regards,

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

LT7879 — Mon, 06 Jan 2025 01:54:57 GMT

Hello @JedG_Intel

I have the same issue. And I also have updated to the latest version 6449. It crashed when I open and close the app and I also noticed in my intel graphics software the version date is 1 Jan 01. I attached the screenshot of the reliability report (all errors are from intel graphic.ssofteware)

Please help to what to do. Thanks

Re:IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

JedG_Intel — Thu, 09 Jan 2025 05:40:10 GMT

Hi DimDim,

I will be conducting an investigation with regards to this matter. I will get back to you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

NFP — Fri, 10 Jan 2025 16:00:06 GMT

I appear to be having the same error. This only seems to happen on shut down.

Source
IntelGraphicsSoftware.Service

Summary
Stopped working

Date
‎09/‎01/‎2025 18:42

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: IntelGraphicsSoftware.Service.exe
Application Version: 24.50.1001.1
Application Timestamp: 66e80000
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.22621.4541
Fault Module Timestamp: 8ca6fab8
Exception Code: e0434352
Exception Offset: 000000000005fb4c
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 3a59
Additional Information 2: 3a599f4df2f72975c7a750db9c1fc55e
Additional Information 3: fa39
Additional Information 4: fa39bf50aee512bd417e2a486a16a1a9

Extra information about the problem
Bucket ID: ff6a091e2c14e327062d3322da15310e (1597989667567120654)

Re: Re:IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

DimDim — Thu, 16 Jan 2025 20:14:50 GMT

Hello @JedG_Intel,

Today, I performed a clean installation of the Intel Graphics Driver, updating from version 32.0.101.6449 to version 32.0.101.6458. Unfortunately, the IntelGraphicsSoftware.Service continues to crash during every shutdown.

Do you have any updates or additional guidance on resolving this issue?

Best regards,

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

LT7879 — Fri, 17 Jan 2025 04:13:53 GMT

Yes, I still have the same issue too. Any advise to solve this matter?

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

NFP — Fri, 17 Jan 2025 16:21:13 GMT

Yes, same with me. Updated yesterday to the latest graphics driver (32.0.101.6458) on Win 11 (23H2 22631.4751) and the error still persists on shutdown.

SSU Info below:

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"01/17/2025"
Time:"00:00:19.5950871"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends Inc. 3601 , 12/10/2024 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"13th Gen Intel(R) Core(TM) i7-13700 , GenuineIntel"
Secure Boot State:"Off"
SMBIOS Version:"3.4"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Camo"
Sound Card:"USB Audio Device"
System Manufacturer:"ASUS"
System Model:"System Product Name"
System SKU:"SKU"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) UHD Graphics 770"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"2.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics 770"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics+770"
CoInstallers:"oem101.inf,iRPLSD_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"01/10/2025 12:00 AM"
Driver Path:"C:\windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_b03884da4eae8654\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"32.0.101.6458"
INF:"oem101.inf"
INF Section:"iRPLSD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b03884da4eae8654\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b03884da4eae8654\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b03884da4eae8654\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b03884da4eae8654\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_A780&SUBSYS_86941043&REV_04\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"59 Hz"
Resolution:"1366 X 768"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"
- "Memory"
Physical Memory (Available):"23.59 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.75 GB"
- "BANK 0"
Capacity:"16 GB"
Channel:"Controller0-ChannelA-DIMM0"
Configured Clock Speed:"2133 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First position"
Manufacturer:"Corsair"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CMK32GX4M2D3600C18"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 0"
Capacity:"16 GB"
Channel:"Controller1-ChannelA-DIMM0"
Configured Clock Speed:"2133 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Second position"
Manufacturer:"Corsair"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CMK32GX4M2D3600C18"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"3601, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"10/12/2024 01:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASUSTeK COMPUTER INC."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"PRIME H610M-A WIFI D4"
Serial Number:"230520926000192"
Status:"OK"
Version:"Rev 1.xx"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\windows\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Index:"0013"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/17/2025 03:55 PM"
Location:"Not Available"
MAC Address:"70:32:17:86:F9:2E"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{8020CA2A-AC8D-4FEB-82BE-80C5CE9E163D}"
PNP Device ID:"BTH\MS_BTHPAN\6&114F2259&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Intel(R) Ethernet Connection (17) I219-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Connection (17) I219-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(17)+I219+V"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.1.254;fe80::8e83:94ff:fe8c:da72"
DHCP Enabled:"Yes"
DHCP Lease Expires:"01/18/2025 03:56 PM"
DHCP Lease Obtained:"01/17/2025 03:56 PM"
DHCP Server:"192.168.1.254"
Driver:"e1d.sys"
Driver Date:"02/19/2024 12:00 AM"
Driver Path:"C:\windows\system32\DriverStore\FileRepository\e1d.inf_amd64_09270b2481e30fca\e1d.sys"
Driver Provider:"Intel"
Driver Version:"12.19.2.60"
ETrackID:"Not Available"
Index:"0001"
INF:"oem141.inf"
INF Section:"E1A1D.10.0.1.19H1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.121;fe80::512d:b3e3:c78f:9d64;2a00:23c8:7e8d:3001:8c0:86d1:9de9:cf83;2a00:23c8:7e8d:3001:b15d:3f94:d8c1:1098"
IP Subnet:"255.255.255.0;64;128;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/17/2025 03:55 PM"
Location:"PCI bus 0, device 31, function 6"
MAC Address:"08:BF:B8:BB:77:08"
Manufacturer:"Intel"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{2BCB85AC-7FFE-487D-8A26-78A7B51947F3}"
NVM Version:"Not Available"
Part Number:"FFFFFF-0FF"
PNP Device ID:"PCI\VEN_8086&DEV_1A1D&SUBSYS_86721043&REV_11\3&11583659&0&FE"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Connection (17) I219-V"
Service Name:"e1dexpress"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*FlowControl:Flow Control:"Auto Negotiation (4)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"1514 (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*ModernStandbyWoLMagicPacket:Wake from S0ix on Magic Packet:"Enabled (1)"
*PMARPOffload:Protocol ARP Offload:"Enabled (1)"
*PMNSOffload:Protocol NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*PtpHardwareTimestamp:PTP Hardware Timestamp:"Disabled (0)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*SelectiveSuspend:Selective Suspend:"Enabled (1)"
*SoftwareTimestamp:Software Timestamp:"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*SSIdleTimeout:Selective Suspend Idle Timeout:"20 (20)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"
EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"
EnablePME:Enable PME:"Enabled (1)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"
SipsEnabled:System Idle Power Saver:"Disabled (0)"
ULPMode:Ultra Low Power Mode:"Enabled (1)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
WakeOnLink:Wake on Link Settings:"Disabled (0)"
- "Intel(R) Wireless-AC 9462"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wireless-AC 9462"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wireless+AC+9462"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Netwtw10.sys"
Driver Date:"11/11/2024 12:00 AM"
Driver Path:"C:\windows\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"23.100.0.4"
ETrackID:"Not Available"
Index:"0002"
INF:"oem148.inf"
INF Section:"Install_GEN_SLR_JfP1_9462_AC_no_160_1x1_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/17/2025 03:55 PM"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"Not Available"
Manufacturer:"Intel Corporation"
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{029D74A5-EDB9-4182-8F35-C1C03080A258}"
NVM Version:"Not Available"
Part Number:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_7AF0&SUBSYS_02A48086&REV_11\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wireless-AC 9462"
Service Name:"Netwtw10"
Status:"Device is disabled."
Type:"Not Available"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac Wireless Mode:"3. 802.11ac (2)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume3"
Internet Browser:"Google Chrome,131.0, Internet Explorer,11.1, Microsoft Edge,131.0"
Locale:"United Kingdom"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"4.75 GB"
Physical Memory (Available):"23.60 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.75 GB"
System Directory:"C:\windows\system32"
Version:"10.0.22631 Build 22631"
Virtual Memory (Available):"28.25 GB"
Virtual Memory (Total):"36.50 GB"
Windows Directory:"C:\windows"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5027397:"Update [10/1/2023]"
KB5033055:"Update [12/28/2023]"
KB5049624:"Update [1/15/2025]"
KB5050021:"Security Update [1/15/2025]"
KB5050113:"Security Update [1/15/2025]"
Microsoft ASP.NET Core 7.0.20 - Shared Framework (x64):".NET [29/05/2024]"
- "Processor"
- "13th Gen Intel(R) Core(TM) i7-13700"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 183 Stepping 1"
- "Chipset Name":"13th Gen Intel(R) Core(TM) i7-13700"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=13th+Gen++Core+i7+13700"
CPU Speed:"2.10 GHz"
Current Voltage:"1.9 volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.4391"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"16 x 384 KB"
Level 2 Cache:"16 x 24576 KB"
Level 3 Cache:"30 MB"
Load:"1%"
Manufacturer:"GenuineIntel"
Model:"183"
Name:"13th Gen Intel(R) Core(TM) i7-13700"
Number of Cores:"16"
Number of Cores Enabled:"16"
Number of Logical Processors:"24"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000B0671"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"1"
Version:"Not Available"
- "Storage"
- "Samsung SSD 870 QVO 1TB"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"Samsung SSD 870 QVO 1TB"
Cylinder - Total:"121601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.4391"
Error Code:"Device is working properly"
Firmware Revision:"SVQ02B6Q"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"Samsung SSD 870 QVO 1TB"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"1"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_SSD_870_QVO_1TB\4&E91BE7&0&040000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"S5RRNF0W519498A"
Size:"931.51 GB"
Size – Available:"769.77 GB"
SMART Attributes:"Self-Test: 85 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Secondary Drive"
Serial Number:"D4553AAA"
Size:"931.50 GB"
Size – Available:"769.77 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"10"
0x09 Power-On Hours:1613:"0"
0x0C Power Cycle Count:607:"0"
0xB1 Wear Range Delta:0:"0"
0xB3 Used Reserved Block Count Total:0:"10"
0xB5 Program Fail Count Total:0:"10"
0xB6 Erase Fail Count:0:"10"
0xB7 SATA Downshift Count:0:"10"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:24° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"0"
0xC3 Hardware ECC Recovered:0:"0"
0xC7 CRC Error Count:0:"0"
0xEB Good Block Count:15:"0"
0xF1 Total LBAs Written:703691649:"0"
- "Samsung SSD 980 1TB"
Capablities:"Random Access, Supports Writing"
Caption:"Samsung SSD 980 1TB"
Cylinder - Total:"121601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.4391"
Error Code:"Device is working properly"
Firmware Revision:"3B4QFXO7"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"Samsung SSD 980 1TB"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"3"
Physical Sector Size:"16384"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_SSD_980\5&367B28FC&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"2"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"0025_38DA_31A0_279C."
Size:"931.51 GB"
Size – Available:"801.00 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Windows"
Serial Number:"820C4B2A"
Size:"921.59 GB"
Size – Available:"801.02 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

ZepherOne — Sat, 15 Feb 2025 20:49:12 GMT

The following workaround worked for me.

Turned off the System Tray Menu option in both the Intel Graphics Software and Intel Graphics Command Center as shown below.

I don't see any application or service crashes in my reliability history. I hope this leads to an actual fix later where I can turn the system tray menu back on.

Hope this helps.

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

LT7879 — Mon, 17 Feb 2025 06:35:53 GMT

Hi,

Unfortunately, I have tried to disable that tray icon, but the error message still appears.

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

bartk1971 — Mon, 17 Feb 2025 08:28:47 GMT

kinda have the same issue, don't get an error message but after clean install, when I reboot, the intel graphics software no longer launches.

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

Ethan09 — Wed, 19 Feb 2025 08:06:45 GMT

I have the same issue, i didn't know this issue with mine started weeks ago as i have just recently checked the reliability monitor (just learnt about this).

I'm concerned if this would cause hardware problems if this persist.

Re: Re:IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

DimDim — Wed, 19 Feb 2025 09:30:33 GMT

The issue persists!

I performed a repair install of Windows 11 via an in-place upgrade.
I also uninstalled the display driver
I ran Display Driver Uninstaller (DDU) twice, and then
I did a clean install of the latest Intel Graphics Driver 32.0.101.6559 (WHQL Certified).

Unfortunately, nothing has changed—IntelGraphicsSoftware.Service.exe still crashes every time I shut down my computer.

It has been almost two months, and I have yet to see any support or resolution from Intel.

@ZepherOne, I appreciate the workaround you suggested, but unfortunately, it does not work in my case

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

NFP — Wed, 19 Feb 2025 10:48:01 GMT

After some experimentation the solution I found to stop this error in Reliability Monitor was:

1. Settings - Apps - Startup; turn off Intel Graphic Software.

2. Windows Tools - Services - Intel Graphics Software Service; Startup Type ; set to Manual.

I no longer have any Intel Graphics error entries in the Reliability Monitor History.

May I add that I don't run any games on my PC, so I do not know whether this workaround will affect games play.

Re: IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

DimDim — Thu, 20 Feb 2025 18:56:51 GMT

Hi @NFP,

I just wanted to take a moment to thank you for sharing your workaround!

Your solution worked perfectly for me.
It’s such a relief to have this issue resolved, especially after not finding a solution through Intel Support.

Your clear and helpful post made a huge difference, and I’m grateful you took the time to share it with the community.

Thanks again!

Best regards,

Re:IntelGraphicsSoftware.Service (v.32.0.101.6325) Crashes During Shutdown

Ernesto_C_Intel1 — Fri, 09 Jan 2026 05:32:39 GMT

Hi @DimDim,

Thank you for confirming that @NFP's workaround is effective. On our end, we addressed this issue in graphics driver version 32.0.101.6651, and the fix is included in all subsequent releases.

Since the matter is resolved, I will proceed to close this case. Please feel free to reach out if you have any further questions.

Regards,

Ernesto C.

Intel Customer Support Engineer