topic Re: "Game Performance/Compatibility Issues" in Graphics

"Game Performance/Compatibility Issues"

杨先生 — Wed, 26 Feb 2025 16:21:22 GMT

Subject: Performance Issues with Intel Arc A580 GPU in World of Tanks (Texture Glitches, Stuttering, Low CPU Utilization)

Details:

GPU Model: Intel Arc A580

Driver Version: 32.0.101.6559 (Released on February 27, 2025)

System: Windows 11 Pro for Workstations (Build 22635.4950)

Game: World of Tanks China Edition (Version 1.27.1.4884)

Issue Description:

Texture Glitches: Severe graphical artifacts during gameplay.

Stuttering: Frequent frame drops and lag.

Low CPU Utilization: CPU usage remains below expected levels despite GPU bottlenecks.

Troubleshooting Attempted:

Latest GPU driver installed (32.0.101.6559).

"Shared Memory" enabled in BIOS/UEFI settings.

Request:
Please investigate and resolve these compatibility/performance issues urgently. Let me know if additional logs or diagnostics are required

Re:"Game Performance/Compatibility Issues"

ArielP_Intel — Fri, 28 Feb 2025 07:29:35 GMT

Hello 杨先生,

Thank you for posting in Intel Communities! I'm truly sorry to hear that you're experiencing frame drops and lag with World of Tanks.

To assist you further, could you please provide the specific game settings you have used? Additionally, have you attempted to revert to a previous driver version? What is the exact model of your CPU?

Thank you and looking forward to hearing from you soon!

Best regards,

Ariel P.

Intel Customer Support Technician

Re: "Game Performance/Compatibility Issues"

AdmiralSquatbar — Fri, 28 Feb 2025 16:38:51 GMT

I don't have the game settings that 杨先生 used, but it looks similar to this problem

Re: ARC B580 glitch in WOT - Intel Community

World of Tanks* Flickers at Menu on Intel® Arc™ B580

Re:"Game Performance/Compatibility Issues"

ArielP_Intel — Mon, 03 Mar 2025 23:03:15 GMT

Hello 杨先生,

This is just a follow-up to my previous questions. Additionally, I’d like to recommend performing a driver update, as we have just released version 32.0.101.6632. Please let me know how it goes, and feel free to reach out if you need further assistance, I'm here to help!

Also, thank you for your response, AdmiralSquatbar. I truly appreciate your sincerity in offering help. However, if you're encountering a similar issue, I’d recommend opening a new post so our team can provide the best support possible.

Looking forward to hearing from you soon!

Best regards,

Ariel P.

Intel Customer Support Technician

Re:"Game Performance/Compatibility Issues"

JeanetteC_Intel — Thu, 20 Mar 2025 06:57:39 GMT

Hello 杨先生,

Please be advised that we need more information so we can further investigate the issue. Please help share the following:

SSU log file. (Attach the log file as you reply)
Graphics settings.
Screen resolution.
Screenshots of issue.
Does it only happen on specific maps, game modes, events?
What platform (link if possible) you got the game from?

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:"Game Performance/Compatibility Issues"

JeanetteC_Intel — Tue, 25 Mar 2025 01:43:35 GMT

Hello 杨先生,

Were you able to check the previous post?

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:"Game Performance/Compatibility Issues"

JeanetteC_Intel — Thu, 27 Mar 2025 01:14:08 GMT

Hello 杨先生,

As I haven't heard back from you lately, I will proceed with closing this thread. If you need assistance in the future, please submit a new inquiry, as this thread will no longer be monitored.

Best regards,

JeanetteC.

Intel Customer Support Technician