topic Re:Cannot stream osu! on Discord. in Graphics

Cannot stream osu! on Discord.

rychunator — Mon, 03 Mar 2025 18:22:59 GMT

Hello,
when streaming osu! on Discord one of 3 scenarios happen:
1. The stream freezes on the first frame, but audio works.
2. The stream consists only of a black window.
3. It works, but ONLY after playing GTA V for at least 5 min LOL.
4. Instead of a black screen there is... this:

I am wondering if this issue can be resolved. I'm using an A770 16GB

Re:Cannot stream osu! on Discord.

DeancR_Intel — Wed, 05 Mar 2025 07:00:13 GMT

Hi rychunator,

Thank you for posting in the Community.

When reporting a bug, it would be incredibly helpful if you could provide some basic information. This will allow us to assist you more effectively:

Could you let us know which graphics driver you're currently using? Does the issue occur to another driver version?

Was this working before normally?

Have you tried clean installation of the latest driver? If not, follow the instructions here: Clean Installation of Intel® Graphics Drivers in Windows* Latest graphics driver (32.0.101.6632): Intel® Arc™ & Iris® Xe Graphics - Windows*

To help us get a clearer picture of your system's setup, could you please download the Intel® System Support Utility for Windows*? This will really help us in understanding the issue better.

Here's the download link: Intel® System Support Utility for Windows*

And don't worry, it's pretty straightforward to use:

Download and open the SSU.exe file.
Check the box that says "Everything."
Click "Scan" to start the process.
Once the scan is done, click "Next."
Finally, click "Save" to save the report.

When you have the file ready, please send it over to us. Thank you so much for your cooperation and let me know if you have any questions or need help with this.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Cannot stream osu! on Discord.

rychunator — Wed, 05 Mar 2025 14:14:32 GMT

Thanks for replying:
I am currently using driver version 32.0.101.663, and the issue above has been present since at least 8 updates. Before that it was working normally. As for the clean instalation, i've yet to try this method.

Edit:
i've attached the report generated via SSU below.

Re:Cannot stream osu! on Discord.

DeancR_Intel — Mon, 10 Mar 2025 00:59:30 GMT

Hi rychunator,

Thank you for providing the SSU report and the details about your current driver version. To help address the streaming issues you're experiencing, I recommend trying a clean installation of the latest graphics driver (32.0.101.6632) Intel® Arc™ & Iris® Xe Graphics - Windows*. This process can often resolve persistent issues by ensuring that the driver is installed correctly without any remnants of previous versions.

Please follow the instructions provided in the link for a Clean Installation. Once you've completed this step, let me know if the issue still persists.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Cannot stream osu! on Discord.

DeancR_Intel — Tue, 18 Mar 2025 07:05:59 GMT

Hi rychunator,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Cannot stream osu! on Discord.

DeancR_Intel — Fri, 21 Mar 2025 07:07:03 GMT

Hi rychunator,

After reviewing the situation further, it appears that the issue you're experiencing occurs primarily when using OSU and Discord. Given this, I recommend reaching out to Discord or OSU support for further assistance, as they may have specific insights or solutions related to their applications.

For Discord support, you can visit their help center here: Discord Support.

I appreciate your patience and cooperation throughout this process. Since the issue seems to be application specific, I will proceed to close the thread on our end. However, please feel free to reach out if you have any other questions or need assistance in the future.

Best regards,

Dean R.

Intel Customer Support Technician