topic Re:Adobe Premiere Pro And ARC A750 Doesnt Work Properly in Graphics

Adobe Premiere Pro And ARC A750 Doesnt Work Properly

redneksis — Mon, 24 Feb 2025 11:28:51 GMT

Since I bought this GPU I have performance problem with editing programs especially via Adobe Premiere Pro. Program gets slower on timeline, double screen useless, always makes flicker, if I want to drag something everthing responds very late, slow etc. Unfortunatelly I will sell this GPU because I am waiting and waiting for an update but I ınderstand that there is no hope. I wrote in this page few months ago too. Please look at that secreens @ https://youtu.be/50I8KKGd3GQ , now its better but I cant understand is the screen shaking or camera shaking. so I have take small exports for checking:(. In timeline everthing gets slow,responds very late. I tought this GPU will be better than my 9 years old 1050Ti but its not. Not suitable for my usage. system i5 13400f CPU,ARCA750GPU, 64 GB DDR4 Ram

Re:Adobe Premiere Pro And ARC A750 Doesnt Work Properly

Earl_Intel — Tue, 25 Feb 2025 03:56:08 GMT

Hi redneksis,

Thank you for posting on the communities!

I deeply apologize for the frustration and inconvenience this may have caused you.

Rest assured; I will further assist you regarding this issue.

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

Is Adobe Premiere Pro working fine before?
Have you already tried reinstalling your Adobe Premiere Pro?
Have you tried updating to the latest GPU drivers?
When installing the latest GPU drivers, did you perform DDU first?
- Instruction link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Best regards,

Earl E.

Intel Customer Support Technician

Re:Adobe Premiere Pro And ARC A750 Doesnt Work Properly

Earl_Intel — Wed, 26 Feb 2025 23:10:31 GMT

Hi redneksis,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:Adobe Premiere Pro And ARC A750 Doesnt Work Properly

redneksis — Thu, 27 Feb 2025 00:44:31 GMT

Is Adobe Premiere Pro working fine before?
- With 1050Ti yes. With ARC A 750 I am not sure, I was working with office computer so I do not have too much work to do in this computer but I guess It was better. It has never involves to the play video in timeline,only CPU works. GPU works if I take export with Voucoder plugin only
Have you already tried reinstalling your Adobe Premiere Pro?
-I learned that Premiere uses CUDA Core, but Intel uses XeSS technology, I guess thats the main problem
Have you tried updating to the latest GPU drivers?
-Yes I am using latest drivers
-Yes I used DDU first
I am talking with Adobe Community officer too, I made a huge mistake to buy this GPU for adobe programs. This GPU works very well with DaVinci Resolve but I need to learn and I need to pay licence money. I already paid for adobe yearly.

Re:Adobe Premiere Pro And ARC A750 Doesnt Work Properly

DhannielM_Intel — Fri, 28 Feb 2025 02:46:40 GMT

Hi redneksis,

Thank you for sharing the information with me. To further investigate the issue, I need some additional details about your system. Please use the System Support Utility (SSU) to generate a text file that compiles all your system information. You can follow the instructions provided in the link and send the generated text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Adobe Premiere Pro And ARC A750 Doesnt Work Properly

Earl_Intel — Wed, 05 Mar 2025 03:51:18 GMT

Hi redneksis,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

Re:Adobe Premiere Pro And ARC A750 Doesnt Work Properly

Earl_Intel — Fri, 07 Mar 2025 00:52:26 GMT

Hi redneksis,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:Adobe Premiere Pro And ARC A750 Doesnt Work Properly

redneksis — Fri, 07 Mar 2025 19:20:06 GMT

Sory, I was busy for a few days, you can find in the attchment the SSU file.