topic Re: Unable to Install Intel Arc Control in Graphics

Unable to Install Intel Arc Control

Fadi81 — Mon, 10 Mar 2025 19:38:29 GMT

hello there,

I been trying to update Intel Arc Control on my laptop for so long and i never made it, then I've decided to Uninstall the Intel Arc Control to proceed with a clean Installation but unfortunately it didn't work again and I'm getting ( No driver was found that can be installed on the current device. Installer exit code:8.

Please advice

Re:Unable to Install Intel Arc Control

DhannielM_Intel — Wed, 12 Mar 2025 05:57:21 GMT

Hi Fadi81,

Thank you for posting in the community. I'm curious about a few details since you're using a laptop. Could you please provide the exact model of your laptop? Additionally, are you using the latest GPU driver version available on the Intel website?

To gain a better understanding of your system, please use the System Support Utility (SSU) to generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Furthermore, I want to inform you that Intel Arc Control is associated with older graphics drivers. The new application for the latest graphics drivers is Intel Graphics Software (IGS).

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Re:Unable to Install Intel Arc Control

Fadi81 — Sat, 15 Mar 2025 16:27:59 GMT

Operating System: Microsoft Windows 11 Home(10.0.26100 Build 26100)

Physical Memory (Installed): 32 GB

Processor: 12th Gen Intel(R) Core(TM) i9-12900HX

System Type: x64-based PC

Total Installed Updates: 17 Updates - See Detailed View for more information

Display Adapter(s): NVIDIA GeForce RTX 3080 Ti Laptop GPU 32.0.15.7260

System Manufacturer: LENOVO

System Model: LNVNB161216

Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.26100.1150

Killer(R) Wi-Fi 6E AX1675i 160MHz Wireless Network Adapter (211NGW) 23.120.0.3

Realtek Gaming 2.5GbE Family Controller 1125.8.515.2022

Disk(s): SAMSUNG MZVL22T0HBLB-00BL2 1.26 TB (available) 10.0.26100.1150

Samsung SSD 990 PRO 4TB 3.08 TB (available) 10.0.26100.1150

Re: Unable to Install Intel Arc Control

Fadi81 — Sat, 15 Mar 2025 16:34:51 GMT

Yes I'm using the latest GPU driver version available in the intel website, and i been trying to install the new application for the latest graphics drivers INTEL GRAPHICS SOFTWARE (IGS) but its not working so far, it will stop during the installation and I'm getting the message i mentioned previously with code 8.

Re:Unable to Install Intel Arc Control

DhannielM_Intel — Mon, 17 Mar 2025 01:52:53 GMT

Hi Fadi81,

Thank you for sharing your thoughts on this matter. I'm curious to know the exact model of your laptop and the latest GPU driver version available on the Intel website. Additionally, could you provide the System Support Utility (SSU) report that I mentioned earlier?

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Unable to Install Intel Arc Control

DhannielM_Intel — Thu, 20 Mar 2025 00:08:29 GMT

Hi Fadi81,

I'm following up to see if you've had a chance to review my previous response. At your earliest convenience, please send the logs for further investigation.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Unable to Install Intel Arc Control

DhannielM_Intel — Tue, 25 Mar 2025 00:13:18 GMT

Hi Fadi81,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician