topic Re:Intel irix xe graphics update causing issues. in Graphics

Intel irix xe graphics update causing issues.

Pasan — Mon, 10 Mar 2025 10:17:02 GMT

So I updated my laptop to the latest GPU version and after that I had several issues when I play games. at first, it had trouble making lower resolution games upscaled. if I were to play fortnite witha 1280 x 720 resolution, it would make the game smaller with a really big black border around it, and I managed to fix it now it's causing the game to crash midway. i know my PC barely meets the minimal sys requirements but I have been able to play it without any issue. some lag spikes, but most of the time, I get above 100 fps. but now it played for a while and then boom just crashes. this is frustrating, so please help me. 😞

Re:Intel irix xe graphics update causing issues.

RandyT_Intel — Tue, 11 Mar 2025 04:57:17 GMT

Hi Pasan,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

Please provide the SSU log report and share it here so I can review your system's configuration.
Could you let me know the origin of the game? Where did it come from, and where did you download it?
Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay.
Additionally, you may follow this guide on how to report performance issues in the game.

I look forward to your response and am committed to resolving your issue promptly.

Warm regards,

Randy T.

Intel Customer Support Technician

Re:Intel irix xe graphics update causing issues.

RandyT_Intel — Fri, 14 Mar 2025 03:07:10 GMT

Hi Pasan,

I'm following up on the information I previously requested. Have you had a chance to review the questions I posted? Please let me know your answer so I can determine the best course of action moving forward.

Warm regards,

Randy T.

Intel Customer Support Technician

Re:Intel irix xe graphics update causing issues.

RandyT_Intel — Tue, 18 Mar 2025 03:19:39 GMT

Hi Pasan,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread. We are eager to hear your feedback on the troubleshooting steps we've suggested.

Warm regards,

Randy T.

Intel Customer Support Technician