topic Re:intel arc a310 issues in Graphics

intel arc a310 issues

Grey1 — Sun, 16 Mar 2025 17:28:35 GMT

im having glitching when i first start up my pc on the loading screen and i just now experienced it giving me a few seconds of black screens it happened like 3 or 4 times and when i fullscreen or exit fullscreen my audio pops

Re:intel arc a310 issues

DeancR_Intel — Tue, 18 Mar 2025 06:40:42 GMT

Hi Grey1,

Thank you for posting in the Community.

To better assist you, could you please provide a bit more information?

When did you first notice these issues? Have there been any recent changes to your system, such as updates or new installations?
Are the glitches and black screens consistent every time you start your PC, or do they occur randomly?
Regarding the audio popping, does it happen only when you enter or exit fullscreen mode, or do you notice it at other times as well?
Have you tried any troubleshooting steps so far, such as updating drivers or checking cable connections?
System Information: Could you please run the Intel® System Support Utility (SSU) to gather detailed system information? This will help us identify any potential conflicts or outdated components:

Download the Intel® System Support Utility from here.
Open the application and click "Scan" to see system and device information.
Once the scan is complete, click "Next" and then "Save" to save the report.
Attach the report to your reply.

Your answers and the SSU report will help me understand the situation better and provide more targeted assistance

Best regards,

Dean R.

Intel Customer Support Technician

Re:intel arc a310 issues

DeancR_Intel — Fri, 21 Mar 2025 00:05:08 GMT

Hi Grey1,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:intel arc a310 issues

DeancR_Intel — Sun, 30 Mar 2025 22:38:25 GMT

Hi Grey1,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread.

Best regards,

Dean R.

Intel Customer Support Technician