topic Re:An exception was thrown: Native API failed. Native API returns: 20 (UR_RESULT_ERROR_DEVICE_LOST) in Graphics

An exception was thrown: Native API failed. Native API returns: 20 (UR_RESULT_ERROR_DEVICE_LOST)

VijethVastare — Mon, 24 Mar 2025 18:11:21 GMT

I'm trying to run 2 gnu kernels one after the other and I'm facing this issue. I have attached a log file below

Re:An exception was thrown: Native API failed. Native API returns: 20 (UR_RESULT_ERROR_DEVICE_LOST)

RandyT_Intel — Tue, 25 Mar 2025 02:08:41 GMT

Hi VijethVastare,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

Please provide the SSU log report and share it here so I can review your system's configuration.
Have there been any software or hardware issues with the system?
When did the issue first occur, and has it happened before?
What troubleshooting steps have you already taken to try to resolve the issue?

Error message "UR_RESULT_ERROR_DEVICE_LOST" indicates that the application has lost communication with the device, which is typically a GPU or other hardware accelerator.

I look forward to your response and am committed to resolving your issue promptly.

Warm regards,

Randy T.

Intel Customer Support Technician

Re:An exception was thrown: Native API failed. Native API returns: 20 (UR_RESULT_ERROR_DEVICE_LOST)

RandyT_Intel — Fri, 28 Mar 2025 04:43:29 GMT

Hi VijethVastare,

I just wanted to check in with you about my previous message regarding your inquiry. Have you had a chance to take a look at it? If there's anything you're unsure about or if you need more information, please feel free to reach out. I'm here to help and would be more than happy to assist with any questions you might have!

Warm regards,

Randy T.

Intel Customer Support Technician

Re:An exception was thrown: Native API failed. Native API returns: 20 (UR_RESULT_ERROR_DEVICE_LOST)

RandyT_Intel — Tue, 01 Apr 2025 01:21:36 GMT

Hi VijethVastare,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,

Randy T.

Intel Customer Support Technician