topic Re:BUGS in Graphics

BUGS

justlightme — Thu, 27 Mar 2025 17:47:35 GMT

QUANDO EU ATUALIZO PARA A VERSÃO MAIS RECENTE DO ARC & GRAFICOS IRIS OU SEJA O DRIVER DA PLACA INTEGRADA, OS MEUS 144HZ SOMEM E CONSIGO USAR APENAS 60HZ, E TENHO QUE FICAR DESINSTALANDO A VERSÃO RECENTE.

Re: BUGS

AlHill — Thu, 27 Mar 2025 19:07:52 GMT

First, do not be afraid to release the CAPS LOCK.

Second, So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: BUGS

justlightme — Sat, 29 Mar 2025 00:24:08 GMT

here

Re:BUGS

DhannielM_Intel — Mon, 31 Mar 2025 06:56:51 GMT

Hello justlightme,

Thank you for posting in the community, and thanks to @AlHill for providing the SSU logs. It seems you're using a Samsung laptop, and after installing the latest driver, your refresh rate is limited to 60Hz. It's generally advisable to use the driver provided by your laptop's manufacturer, as they often customize or modify the generic Intel driver to better suit your system.

We recommend using these tailored drivers, even if they are slightly outdated, because they are optimized for your specific hardware. The drivers available on Intel's website are generic and lack the customizations made by your laptop manufacturer. To resolve this issue, consider reverting to the driver version from your laptop's manufacturer and performing a clean installation. Please follow these steps:

First try downloading the driver suitable for your laptop from this link, please click the Auto-detect product. The follow the steps below:

Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
Go back to the Intel Graphics entry in the Device Manager.
Right-click Intel Graphics and click Uninstall.
- In the device removal dialog box, check Delete the driver software for this device and click OK.
Restart the computer after the uninstallation is complete.
Open the Device Manager.
Expand the Display adapters section again.
- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.
Reboot the computer when prompted.

Execute Clean installation of driver:

Click the .exe to initiate the driver installation.
Agree to the Intel Software License Agreement.
Click the checkbox to Execute a clean installation.
- A clean installation removes all old drivers and restores Intel settings to the default value
Click Start to begin the install.
Reboot the system if prompted.

Additionally, I have a few questions related to the issue you're currently experiencing. Please answer the following:

Are you using an external monitor? If so, could you provide the exact model?
Can you confirm if your laptop model is the Samsung Galaxy Book2?
If you're using a monitor, are you connecting via HDMI, or are you using a different display adapter?
When updating, did you select the customized installation option and check the "Clean Installation" checkbox?

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:BUGS

DhannielM_Intel — Thu, 03 Apr 2025 00:45:05 GMT

Hello justlightme,

I'm just checking to see if you've reviewed my previous recommendations and questions in this thread. Please let me know if the suggested solutions have resolved the issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:BUGS

DhannielM_Intel — Tue, 08 Apr 2025 02:12:19 GMT

Hello justlightme,

Since I haven't received a response from you, I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored. Thank you for your understanding.

Best regards,

Dhanniel M.

Intel Customer Support Technician