topic Re: Re:Intel Graphic B580 unable to stream with in Graphics

Intel Graphic B580 unable to stream with

13th_Hour — Tue, 25 Mar 2025 19:20:41 GMT

Good evening,

I have run into an issue with this Graphic card, which I bought in December 2024. Upon a recommendation of a friends to help me improve the performance of my PC, suggested this card upon reading up on this, as it was supposedly good bang for it's buck!!

So while I am playing on my PC, I have no issues, but when playing games. But it comes in when I am streaming, as I am loosing frames from encoding issues.

I stopped trying to watch my stream at the same time I was playing as it kept on lagging, which I thought for the ARC Sparkle B580 12GB graphics card, which I upgraded form my Radeon RX580 4GB RAM, was strange, as my old graphics card had no issues with it at all.

Now, I got the graphics card, installed all the drivers, and then one day in Feb it OBS spat out I needed to upgrade my graphics drivers, to which I could not find any updates, at that time. So I tried to fiddle with OBS and went as far as uninstalling OBS and reinstalling it, and had to tweak it by uninstalling things and setting up a new profile before it would even allow me to stream. Now last week I was playing Path of Exile 2, and noticed that on my iPad, that the game started to lag heavily to the point the stream itself froze for a little bit then it would unfreeze, stutter then catch up and then run.

So when I looked at the live stats they were horrible:

So I fiddled for hours, and I mean hours and did not get much further. So I called a friend and we did this with OBS (and I have tried to run off of both software and hardware and it still struggles to handle the performance) and with those tweaks, I get the following:

and with those tweaks, I get the following.

As you can see, this is a coding issue (oddly enough, there just to happens to be an update, which I will attempt to try, but hold very little faith that it will work) my friend has even suggested taking out the new card an put my old one in to see if it works, and if it does, I may be compelled to ask for a full refund on this product. I would have thought this newer graphic card would have had my old one, which is pretty much 5 years old beat....

Does anyone have any suggestions to aid with this coding issue that I am having?

Kind regards

13th_Hour.

Re: Intel Graphic B580 unable to stream with

JoeShmoe — Wed, 26 Mar 2025 02:19:20 GMT

I have also experienced encoding issues with the B580 however I have more details to add. It started having issues with driver gfx_win_101.6647 and even confirmed it on the latest gfx_win_101.6651, when compared to it working fine with driver 32.0.101.101.6256.

Games run fine, except when you try to record using OBS using the QuickSync HEVC encoder, the game will continue to run just fine, but the video recordings end up stuttering just like the user above mentioned with his stream.

Please look into this. It appears the regression started with gfx_win_101.6647. Please fix the encoders so we can enjoy these B580s.

Re:Intel Graphic B580 unable to stream with

DeancR_Intel — Wed, 26 Mar 2025 06:01:50 GMT

Hi 13th_Hour,

Thank you for posting in the Community.

To better assist you, could you please provide the following information?

OBS Version and Settings: Could you provide the version of OBS you are using and more information about the specific settings for both software and hardware encoding? This can help us pinpoint any configuration issues.
Driver Version: Please confirm the current driver version installed for your ARC Sparkle B580 graphics card. If you are not using the latest version, I recommend updating to the newest driver, version 32.0.101.6651, available here.
Driver Installation Method: Have you tried performing a clean driver installation using Display Driver Uninstaller (DDU)? This can sometimes resolve driver-related issues. You can find detailed steps on how to perform a clean installation here.

Additionally, I recommend downloading and running the Intel System Support Utility (SSU) from here. Generate a report and attach it to your response. This will give us detailed information about your system configuration, including your CPU, RAM, motherboard, and PSU, and help us diagnose the issue more effectively. If you prefer not to provide the SSU report, could you share these specifications manually?

Thank you for your patience and cooperation.

Hi JoeShmoe,

I appreciate you for sharing similar concern with this however, I suggest creating a new thread to avoid further confusions.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 10:11:07 GMT

Good morning,

Thank you ever so much for responding. I do apologise for the tardiness of my response.

On Friday 22nd of March, I tried following different YouTube videos about settings, I did try changing the Video settings to Output (scaled) resolution down to 1280 x 720, but I have put it back to 1920 x 1080. I have also changed the Video Encoder from Hardware (QSV, H.264) to Software (x264) and not touching anything else in the Simple Output Mode.

No matter how I tried this, it ended up the same as when I use to play either Space Marine 2, Path of Exile 2 and Remnant 2, had OBS Studios up and recording with my Twitch up, the stream kept on lagging and/or freezing, so I stopped having the stream up. I use to put it on an iPad, and not keep an eye on this... So I do not know how long this has been going on since December.

So I called a friend who works on PC, and we uninstalled OBS, as well as StreamElements, as well as running the DDU program, and did a fresh install of all the drivers and OBS Studio program, and that has not changed the outcome of the problem.

I have run the report, and there is a lot of information on it. I am not sure exactly what you need form it, so I can either email it across, or share it privately, as it might swallow up a lot of this page, but the basics are:

Time of this report: 3/26/2025, 18:54:11
Machine name: CROMM
Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 3607 (type: UEFI)
Processor: AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 16264MB RAM
Page File: 11733MB used, 18355MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.8
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List:
DxDiag Version: 10.00.26100.3323 64bit Unicode

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)
Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March
Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this? These are the latest results from today's test with Path of Exile 2:

With the second one, the Frames Missed due to rendering lag went to 6% +, and this is with down sizing to 1280 x 720.

Re: Re:Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 10:18:48 GMT

Good morning,

Thank you ever so much for responding. I do apologise for the tardiness of my response.

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)
Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March
Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this? These are the new ones from todays tests:

Re: Re:Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 12:32:58 GMT

Good morning,

Thank you ever so much for responding. I do apologise for the tardiness of my response.

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)
Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March
Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this?

These are today's test streams with the graphic driver update from today

Re: Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 12:34:54 GMT

Good morning,

Thank you ever so much for responding. I do apologise for the tardiness of my response.

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)
Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March
Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this?

Re: Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 15:06:59 GMT

Time of this report: 3/26/2025, 18:54:11

Machine name: CROMM

Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)

Language: English (Regional Setting: English)

System Manufacturer: ASUS

System Model: System Product Name

BIOS: 3607 (type: UEFI)

Processor: AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz

Memory: 16384MB RAM

Available OS Memory: 16264MB RAM

Page File: 11733MB used, 18355MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DirectX Database Version: 1.6.8

Auto Super Res Version: Unknown

System Mux Support: Mux Support Inactive - Ok

Mux Target GPU: dGPU

Mux Incompatible List:

DxDiag Version: 10.00.26100.3323 64bit Unicode

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)

Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March

Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this?

Re: Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 12:37:59 GMT

Good morning,

Thank you ever so much for responding. I do apologise for the tardiness of my response.

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)
Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March
Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this?

Re: Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 12:39:27 GMT

Good morning,

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)
Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March
Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this?

Re: Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 12:39:41 GMT

Good morning,

Thank you ever so much for responding. I do apologise for the tardiness of my response.

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)
Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March
Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this?

Re: Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 12:43:03 GMT

Good morning,

Thank you ever so much for responding. I do apologise for the tardiness of my response.

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)
Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March
Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this?

These are now a lot worse

Re: Re:Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 12:48:00 GMT

Good morning,

Thank you ever so much for responding. I do apologise for the tardiness of my response.

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)
Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March
Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this?

Re: Intel Graphic B580 unable to stream with

13th_Hour — Sat, 29 Mar 2025 15:07:19 GMT

Time of this report: 3/26/2025, 18:54:11

Machine name: CROMM

Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)

Language: English (Regional Setting: English)

System Manufacturer: ASUS

System Model: System Product Name

BIOS: 3607 (type: UEFI)

Processor: AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz

Memory: 16384MB RAM

Available OS Memory: 16264MB RAM

Page File: 11733MB used, 18355MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DirectX Database Version: 1.6.8

Auto Super Res Version: Unknown

System Mux Support: Mux Support Inactive - Ok

Mux Target GPU: dGPU

Mux Incompatible List:

DxDiag Version: 10.00.26100.3323 64bit Unicode

Motherboard: TUF Gaming B550-Plus WIFI II (Purchased Feb 2025)

Power supply: Corsair RMe Series RM850e fully modular ATX Power Supply ATX 3.0 (Purchased Dec 2024)

OBS Studio version: 31.0.2 (64 bit) - Updated Friday 22nd of March

Intel Driver installation: - Updated today, 29th of March

Now, with the new updates on the drivers, it seems to have become 10 times worse than it was before. Is there anything you can do to rectify this?

Re:Intel Graphic B580 unable to stream with

DeancR_Intel — Sun, 30 Mar 2025 23:45:12 GMT

Hi 13th_Hour,

Thank you for your continued patience and efforts as we work to resolve the issue with OBS. To further investigate and diagnose the problem, I kindly request that you send the SSU (System Support Utility) log via email.

I will send you an email shortly, where you can easily attach the SSU log. This information will help us gain a deeper understanding of your system's configuration and assist in providing a tailored solution.

If you have any questions about generating the SSU log or need further assistance, please feel free to reach out.

Thank you for your cooperation and support.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Intel Graphic B580 unable to stream with

13th_Hour — Mon, 31 Mar 2025 05:49:48 GMT

Thank you, I have taken a report again now, so when you email me (Just making sure you do have it?) I have a copy to send you.

Re: Re:Intel Graphic B580 unable to stream with

13th_Hour — Mon, 31 Mar 2025 05:51:54 GMT

Re: Re:Intel Graphic B580 unable to stream with

13th_Hour — Tue, 01 Apr 2025 12:00:47 GMT

Hi Dean,

I haven't received your email yet, nor have I anything on this app requesting the diagnostic of my pc...

Please can you email me or message me via this app

Re:Intel Graphic B580 unable to stream with

DeancR_Intel — Wed, 02 Apr 2025 06:41:39 GMT

Hi 13th_Hour,

I have sent you an email requesting a System Support Utility (SSU) report. This report will provide us with detailed insights into your system's configuration, which can aid in diagnosing the issue more effectively.

Please check your inbox for the email, and feel free to reach out if you have any questions or need further assistance.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Intel Graphic B580 unable to stream with

13th_Hour — Wed, 02 Apr 2025 07:05:06 GMT

Please ignore this...