topic Re:ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On in Graphics

ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

Evilizer — Sat, 05 Apr 2025 19:26:15 GMT

I have a weird issue where if i restart my PC from windows, then it doesnt boot and the Motherboard debug VGA light lights up. I have to press the reset or power button in the casing and then can boot again.

Note that if i shutdown windows and then use the power button in my casing, it boots up normally. Just when i click Restart on windows, it shutdowns and tries to boot but fails with VGA Debug light in MOBO.

Re:ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

DhannielM_Intel — Mon, 07 Apr 2025 06:18:05 GMT

Hi Evilizer,

Thank you for sharing this in the community. Could you please provide a detailed list of your system components, including the processor, motherboard, RAM, and others? Additionally, does your processor have an iGPU? Have you tried reseating your B580? Also, could you let me know the manufacturer of your GPU (e.g., ASRock, Sparkle, Gunrir, MSI, etc.)?

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

Evilizer — Mon, 07 Apr 2025 10:29:59 GMT

Hi Dhanniel ,

Thank you for your reply.
My specs are given below:

CPU: Intel Core i5 10400F (no iGPU)

MOBO: MSI B460M

RAM: 32GB DDR4 2666MHZ
GPU: SPARKLE Intel® Arc™ B580 TITAN OC

I haven't reseated it yet. I can try and give you an update on this.

Re: ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

Gnep — Mon, 07 Apr 2025 15:23:46 GMT

My computer system components as same as Evilizer.I had tried reseating my B580,but it don't work.

Re:ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

DhannielM_Intel — Tue, 08 Apr 2025 06:46:50 GMT

Hi Evilizer,

I look forward to your update. If reseating your GPU doesn't resolve the boot issue, please try installing the GPU in another system to see if the problem persists. Additionally, ensure your motherboard's BIOS is up to date.

@Gnep, I understand you're experiencing a similar issue. I recommend creating a separate thread so that another representative can provide you with dedicated assistance.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Re:ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

Evilizer — Tue, 08 Apr 2025 21:46:23 GMT

Hi Dhanniel,

I reseated it but the problem remains. Running latest Mobo Bios as well.

I do not have another system to test it on a different pc.

My previous card was 1050ti which never had this issue.

Re:ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

DhannielM_Intel — Wed, 09 Apr 2025 06:57:17 GMT

Hi Evilizer,

Do you still have your previous GPU? If so, please test whether your system boots with it installed. Alternatively, you can try using a different monitor and cable that are known to be working for further testing. If your system successfully boots, I suggest contacting the manufacturer of your current GPU for a physical inspection and, if applicable, warranty service.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

Evilizer — Thu, 10 Apr 2025 15:01:57 GMT

ok I tried my install my previous gpu and it worked normally. My pc can boot after restart. NO VGA Debug Light. I shall try with different monitor and cable and let you know. I really dont want to RMA a newly purchased GPU 😥

Re:ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

DhannielM_Intel — Fri, 11 Apr 2025 03:14:19 GMT

Hello Evilizer,

That sounds plausible. Could you please provide the exact model of the monitor you are using? Additionally, if the issue persists, I recommend contacting Sparkle for a physical inspection and, if applicable, warranty service.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

DhannielM_Intel — Wed, 16 Apr 2025 03:10:21 GMT

Hello Evilizer,

Have you tested your GPU with a different monitor? If so, and the issue persists, I recommend contacting Sparkle for further assistance.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

DhannielM_Intel — Mon, 21 Apr 2025 00:55:48 GMT

Hello Evilizer,

As I haven't received a response, I will proceed to close this inquiry. I recommend contacting your GPU manufacturer for a potential physical inspection and warranty service. If you need further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: ARC B580 doesnt boot when I restart my PC. Motherboard VGA Debug light On

Evilizer — Fri, 25 Apr 2025 19:17:39 GMT

well this issue is resolved in 6737 driver and after the firmware update. now i can restart PC normally.