https://community.intel.com/t5/Graphics/INTEL-UHD-GRAPHICS-620-crash-freezes-computer/m-p/1687094#M141679 <P>Hi Yassine00,&nbsp;</P><P><BR /></P><P>Thank you for posting in the community. I want to set expectations regarding your situation. Since you are using a laptop, it may be an Original Equipment Manufacturer (OEM) model. If that's the case, I can only offer general troubleshooting advice. If the issue persists after trying these steps, I recommend contacting your OEM for further assistance.</P><P><BR /></P><P>To help us investigate the freezing issue on your laptop, I have a few questions:</P><P><BR /></P><OL><LI>Could you provide the exact model of your laptop?</LI><LI>What troubleshooting steps have you already completed?</LI><LI>Has a clean installation of the graphics driver been part of your troubleshooting process?</LI><LI>Have you used Display Driver Uninstaller to completely remove the graphics driver before installing a new one?</LI><LI>Does the system freeze even when your laptop is idle?</LI><LI>Have you checked if overheating might be causing the freezing issue?</LI><LI>Do the fans on your laptop become quite noisy after prolonged use?</LI><LI>When was the last time you cleaned your laptop?</LI><LI>Have you contacted your laptop manufacturer for further assistance?</LI></OL><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Dhanniel M.</P><P>Intel Customer Support Technician</P><BR /> Fri, 02 May 2025 06:59:13 GMT DhannielM_Intel 2025-05-02T06:59:13Z https://community.intel.com/t5/Graphics/INTEL-UHD-GRAPHICS-620-crash-freezes-computer/m-p/1686723#M141627 <P>My Laptop started freezing randomly lately I ve tried everything but nothing worked , until I found out that my pc works fine when I disable the intel uhd graphics 620 driver.</P><P>Even tho it works fine but I cant use a lot of programs and games and even my browser lags when I enable graphic accelerating.</P><P>please I need help.</P> Wed, 30 Apr 2025 16:20:38 GMT https://community.intel.com/t5/Graphics/INTEL-UHD-GRAPHICS-620-crash-freezes-computer/m-p/1686723#M141627 Yassine00 2025-04-30T16:20:38Z https://community.intel.com/t5/Graphics/INTEL-UHD-GRAPHICS-620-crash-freezes-computer/m-p/1687094#M141679 <P>Hi Yassine00,&nbsp;</P><P><BR /></P><P>Thank you for posting in the community. I want to set expectations regarding your situation. Since you are using a laptop, it may be an Original Equipment Manufacturer (OEM) model. If that's the case, I can only offer general troubleshooting advice. If the issue persists after trying these steps, I recommend contacting your OEM for further assistance.</P><P><BR /></P><P>To help us investigate the freezing issue on your laptop, I have a few questions:</P><P><BR /></P><OL><LI>Could you provide the exact model of your laptop?</LI><LI>What troubleshooting steps have you already completed?</LI><LI>Has a clean installation of the graphics driver been part of your troubleshooting process?</LI><LI>Have you used Display Driver Uninstaller to completely remove the graphics driver before installing a new one?</LI><LI>Does the system freeze even when your laptop is idle?</LI><LI>Have you checked if overheating might be causing the freezing issue?</LI><LI>Do the fans on your laptop become quite noisy after prolonged use?</LI><LI>When was the last time you cleaned your laptop?</LI><LI>Have you contacted your laptop manufacturer for further assistance?</LI></OL><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Dhanniel M.</P><P>Intel Customer Support Technician</P><BR /> Fri, 02 May 2025 06:59:13 GMT https://community.intel.com/t5/Graphics/INTEL-UHD-GRAPHICS-620-crash-freezes-computer/m-p/1687094#M141679 DhannielM_Intel 2025-05-02T06:59:13Z https://community.intel.com/t5/Graphics/INTEL-UHD-GRAPHICS-620-crash-freezes-computer/m-p/1687978#M141779 <P>Hi Yassine00,</P><P><BR /></P><P>I hope you've had a chance to go through the questions I shared. When you have a moment, please let me know so we can plan the next steps to resolve this matter efficiently.</P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Dhanniel M.</P><P>Intel Customer Support Technician</P><BR /> Wed, 07 May 2025 00:59:20 GMT https://community.intel.com/t5/Graphics/INTEL-UHD-GRAPHICS-620-crash-freezes-computer/m-p/1687978#M141779 DhannielM_Intel 2025-05-07T00:59:20Z https://community.intel.com/t5/Graphics/INTEL-UHD-GRAPHICS-620-crash-freezes-computer/m-p/1689110#M141886 <P>Hi Yassine00,</P><P><BR /></P><P>I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.</P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Dhanniel M.</P><P>Intel Customer Support Technician</P><BR /> Mon, 12 May 2025 03:25:16 GMT https://community.intel.com/t5/Graphics/INTEL-UHD-GRAPHICS-620-crash-freezes-computer/m-p/1689110#M141886 DhannielM_Intel 2025-05-12T03:25:16Z