topic Re: Re:Driver issues in Graphics

Driver issues

bobiczekk — Sun, 04 May 2025 15:14:06 GMT

So i have been playing valorant for a few months now and ever since i was facing fps drop to 2 fps every 3-4 minutes. I have recently found out it was the drivers but i couldnt find a single driver that would fix this issue. Im on windows 11 and a i5 12 450H with an integrated gpu. Im looking for help, since i have no clue what to do and i really want to play with my friends again.

Re:Driver issues

ArchieD_Intel — Tue, 06 May 2025 06:24:24 GMT

Hi bobiczekk,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Have you tried using the OEM driver for testing?

Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?

When did the issue start? Was it after a specific driver update or game patch?

What are the troubleshooting steps that you tried so far?

Have you used DDU to completely remove all residual drivers and installed a new one?

Have you tried adjusting the graphics settings?

Could you provide a screenshot of your in-game display and graphics settings?

Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Re:Driver issues

bobiczekk — Tue, 06 May 2025 12:53:54 GMT

hello, may i ask what an OEM and DDU is? It happens while playing mainly, its happenenig evr since i downloaded the game, reinstalled drivers and tried different ones, i also reinstalled the game and put my laptop in factory settings, i have tried changing my graphic settings, i used riot client. As of now ive tried every single graphic setting and nothing fixes the issue.

Re:Driver issues

ArchieD_Intel — Wed, 07 May 2025 01:59:09 GMT

Hi bobiczekk,

Thank you for the update.

OEM (Original Equipment Manufacturer) refers to the brand of your computer.

DDU (Display Driver Uninstaller) is a tool used to completely remove graphics card drivers from your system. Please refer to Clean Installation of Intel® Graphics Drivers in Windows*.

Additionally, please provide the Intel® System Support Utility as mentioned above.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Re:Driver issues

bobiczekk — Wed, 07 May 2025 15:45:43 GMT

Oh yeah i tried those, is there any fix tho.

Re:Driver issues

ArchieD_Intel — Thu, 08 May 2025 02:22:25 GMT

Hi bobiczekk,

Thank you for the update. I would like to request for the Intel® System Support Utility as mentioned before along with the CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 2 minutes.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Re:Driver issues

bobiczekk — Thu, 08 May 2025 09:21:18 GMT

Heres the SSU, i dont know how to install the CapFrameX tho, can you help?

Re:Driver issues

ArchieD_Intel — Fri, 09 May 2025 05:12:32 GMT

Hi bobiczekk,

Thank you for the update. Regarding to the CapFrameX, please see Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST!

I've sent an email to your active email address offering a remote session. Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Archie D.

Intel Customer Support Technician