topic Re: Intel Arc B570 DaVinci Resolve crash in Graphics

Intel Arc B570 DaVinci Resolve crash

PsV — Sat, 10 May 2025 11:37:04 GMT

Is there already a solution to the problem of constant crash while working with da Vinci? I have other machines with Nvidia and AMD, but the problem is always with Intel Arc. Or if you can tell me the exact version of a driver

Re: Intel Arc B570 DaVinci Resolve crash

VonM_Intel — Mon, 12 May 2025 05:30:25 GMT

Hi, PsV.

Thank you for posting in our Community and for highlighting the issue with DaVinci Resolve crashing on Intel Arc B570. To assist you further and recommend the most stable configuration:

What version of DaVinci Resolve are you currently using? Is it Studio or Free?
Does the crash happen during specific tasks (e.g., playback, rendering, Fusion effects, planner tracker or media import)?
Are there any error messages, logs, or crash dumps generated when the application fails
When you said, "constant crash while working with da Vinci"
What are the typical media formats and resolutions you're working with when the crash occurs? (e.g., 4K H.265, ProRes, etc.)
Is hardware acceleration enabled in Resolve's preferences? If so, is it set to Intel specifically?
Are third-party plugins or codecs in use within your DaVinci Resolve projects?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. Additionally, if you've performed any other tests, please provide the details so we can avoid going over the same steps again. I apologize for the number of questions, but sometimes pinpointing the cause requires exploring various factors.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re:Intel Arc B570 DaVinci Resolve crash

JeanetteC_Intel — Thu, 15 May 2025 08:38:33 GMT

Hello PsV,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Intel Arc B570 DaVinci Resolve crash

VonM_Intel — Tue, 20 May 2025 04:37:46 GMT

Hello, PsV.

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician