topic I can't use Intel UHD Graphics to Recording OBS in Graphics

I can't use Intel UHD Graphics to Recording OBS

Akatsuki_Kyu — Mon, 12 May 2025 17:49:48 GMT

I setting OBS to use UHD graphics

And then I setting OBS Video Encoder to use QuickSync H.264

And then when I start recording OBS said "An encoder error occurred while recording"

I don't what's going on?

My computer spec is

CPU : Intel core I5 13400

RAM : Kingston fury DDR4 3200

GPU : Intel arc B580

SSD : WD black SN770

And my driver is Up To Date

Re:I can't use Intel UHD Graphics to Recording OBS

VonM_Intel — Tue, 13 May 2025 04:32:58 GMT

Hi, Akatsuki_Kyu.

Thank you for posting in our Community. The error message "An encoder error occurred while recording", and your current configuration using Intel UHD Graphics 730 with Quick Sync H.264, this could be related to a driver issue, a conflicting GPU setting, or how OBS is managing the dual-GPU environment (UHD 730 + Arc A580). To better assist you, could you please confirm the following:

Are both the Intel Arc A580 and Intel UHD Graphics 730 enabled and visible in Device Manager? I need to confirm the integrated GPU is not disabled in BIOS or Windows.
Is Hardware Acceleration enabled in OBS's Advanced Settings? OBS may have issues initializing hardware encoders when acceleration is disabled.
Are you running OBS in Administrator mode? This can affect access to hardware-accelerated features.

These questions are intended to help me identify whether the issue is related to GPU configuration, BIOS, hardware acceleration settings, OBS encoding profiles, or a potential driver/software conflict. I'd like to delve deeper and verify specifics like the Windows OS, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.

Additionally, if you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re:I can't use Intel UHD Graphics to Recording OBS

VonM_Intel — Wed, 14 May 2025 01:28:16 GMT

Hello, Akatsuki_Kyu.

Thank you for providing the system information. I’ve received the SSU report successfully. However, I noticed that I have not yet received a response to the earlier question I raised. In order to move forward with a more targeted analysis and resolution, that information is still needed. When you have a moment, could you kindly review the previous message and provide the missing details? Once I have everything, I’ll proceed with the next steps accordingly.

Appreciate your continued cooperation and patience.

Best regards,

Von M.

Intel Customer Support Technician

Re:I can't use Intel UHD Graphics to Recording OBS

VonM_Intel — Tue, 20 May 2025 05:08:46 GMT

Hello, Akatsuki_Kyu.

Thank you for your patience and understanding in this matter. As discussed in the email, we've confirmed that both drivers (Intel® Arc™ & Iris® Xe Graphics - Windows* (32.0.101.6790 (WHQL Certified)) and Intel® Arc™ & Iris® Xe Graphics - Windows* (32.0.101.6793) (LATEST) ) you've tested resolved your issue. I'm glad to hear that both drivers resolved the issue. Yes, we recommend continuing with the latest driver version, as it typically includes the most recent bug fixes, performance optimizations, and compatibility improvements. Unless you encounter any unexpected behavior, staying up to date with the latest release is the best practice.

I appreciate you taking the time to test the solution we provided. Hopefully, it will benefit other community members and users who encounter similar issues in the future. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

Thank you.

Best regards,

Von M.

Intel Customer Support Technician