topic Re: Re:I bought a new B570. is this normal? in Graphics

I bought a new B570. is this normal?

wchisme_2000 — Sat, 17 May 2025 10:30:49 GMT

Re:I bought a new B570. is this normal?

RobbieR_Intel — Mon, 19 May 2025 04:41:19 GMT

Hello wchisme_2000,

Thank you for reaching out. Congratulations on purchasing a brand new Intel Arc B750. As per your question you would like to know if the benchmark results that you've acquired is normal.

I will further look into this and will get back to you once I have appropriate answer.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:I bought a new B570. is this normal?

wchisme_2000 — Tue, 20 May 2025 16:41:34 GMT

thx😀

Re:I bought a new B570. is this normal?

Earl_Intel — Fri, 23 May 2025 03:28:13 GMT

Hi wchisme_2000,

Thank you for patiently waiting on us.

I am still investigating the issue, and to assist me in diagnosing it further, could you please provide the SSU logs from your system?

Additionally, could you clarify whether this issue has occurred across different driver versions, or if it is specific to a particular one?

This information will help in identifying any potential patterns or compatibility concerns.

Best regards,

Earl E.

Intel Customer Support Technician

Re:I bought a new B570. is this normal?

Earl_Intel — Mon, 26 May 2025 09:19:35 GMT

Hi wchisme_2000,

I wanted to follow up and see if you’ve had a chance to review the questions I posted. Your response will help me determine the best course of action to resolve this matter efficiently.

Whenever you’re ready, please let me know at your earliest convenience, and I’ll proceed accordingly.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:I bought a new B570. is this normal?

wchisme_2000 — Mon, 26 May 2025 13:43:37 GMT

Sorry, I've been busy at work and can't visit the posts as often as I'd like.

Since it's a new video card, the first time I installed the driver it was 6793, which was the result in the first post. I upgraded to 6795 in the last few days, and when I ran the test again, the program execution got stuck testing AES256 and lost response and had to force close.

Re:I bought a new B570. is this normal?

Earl_Intel — Tue, 27 May 2025 09:49:23 GMT

Hello wchisme_2000,

No worries, I completely understand how busy work can get. Thanks for taking the time to update me!

Rest assured, I will conduct further internal investigation into this issue. To assist me in diagnosing the problem more effectively, please run the following tool on your system so I can review the peripherals and driver versions you have: Intel® System Support Utility for Windows*

Instructions:

:keycap_1: Download and open the tool.

:keycap_2: Click Scan (leave the default items checked).

:keycap_3: Click Next, then save the system information as a .txt file.

:keycap_4: Please provide us with the .txt file for further analysis.

Your cooperation will help us move forward with the investigation and find the best possible resolution. Looking forward to your response!

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:I bought a new B570. is this normal?

wchisme_2000 — Tue, 27 May 2025 10:04:51 GMT

thx😁

Re:I bought a new B570. is this normal?

Earl_Intel — Fri, 30 May 2025 07:54:11 GMT

Hi wchisme_2000,

Thank you for providing the SSU logs.

I'll further research on the provided logs internally and will provide you an update as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:I bought a new B570. is this normal?

wchisme_2000 — Sat, 31 May 2025 11:49:37 GMT

What the hell happened? When I upgraded to 6874, AIDA64 failed more detections and got stuck on double-precision flops.😥

Re:I bought a new B570. is this normal?

VonM_Intel — Mon, 02 Jun 2025 08:07:07 GMT

Hello wchisme_2000,

Thank you for your patience and for bringing this to our attention. I’d like to inform you that our team is actively working to reproduce the issue on our end. This step is essential in helping us identify the root cause and determine the most effective resolution. We truly appreciate your cooperation and will keep you updated as soon as we have additional findings to share.

Best regards,

Von M.

Intel Customer Support Technician

Re: Re:I bought a new B570. is this normal?

wchisme_2000 — Tue, 03 Jun 2025 22:34:56 GMT

I tried reinstalling the 6793 driver again (a complete clean reinstall), but it's still stuck at AES256. i don't know if it could have anything to do with firmware.

Re: Re:I bought a new B570. is this normal?

Anonymous — Wed, 04 Jun 2025 03:01:35 GMT

Sir , night Reign crash still , haven't been Fixed , Stop ignoring it , Get it Fixed

Re: I bought a new B570. is this normal?

wchisme_2000 — Thu, 05 Jun 2025 12:37:44 GMT

The problem got worse after updating to 6876, the computer crashed when testing the memory copy. Had to take a picture with my phone and restart the computer.

Re:I bought a new B570. is this normal?

Earl_Intel — Mon, 09 Jun 2025 08:32:30 GMT

Hello wchisme_2000,

Thank you for patiently waiting!

To set proper expectations, we can only address one issue per community thread to ensure a focused and efficient troubleshooting process.

Could you please confirm which issue you would like to tackle in this thread?

Why are Single Precision Julia and Double Precision Mandel not supported by Intel Arc B580 in the AIDA64 GPGPU benchmark?
AIDA64 crashing with the latest Intel Arc B580 drivers?

For the other issue, you can create a new thread for further investigation or reach out to Intel Customer Support directly for further assistance.

Looking forward to your confirmation!

Best regards,

Earl E.

Intel Customer Support Technician

Re: I bought a new B570. is this normal?

wchisme_2000 — Mon, 09 Jun 2025 16:48:51 GMT

It's been several days and none of the issues have been resolved. I just hope to get a definitive answer to either one. I'll start a new post for the rest of that one, thanks.

Re:I bought a new B570. is this normal?

Earl_Intel — Wed, 11 Jun 2025 02:45:02 GMT

Hello wchisme_2000,

I’m sorry to hear that the issues remain unresolved, and I truly appreciate your patience throughout this process. I understand your need for a definitive answer, and I’m here to help in any way I can.

No worries, I will further check on this internally and share an update on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician

Re:I bought a new B570. is this normal?

Earl_Intel — Fri, 13 Jun 2025 09:14:54 GMT

Hi wchisme_2000,

Could you please confirm the exact version of AIDA64 you’re using? This will help ensure we’re aligned in troubleshooting effectively.

Additionally, if you could share the download link for the application, we can verify that we’re using the same version for testing and analysis.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:I bought a new B570. is this normal?

wchisme_2000 — Fri, 13 Jun 2025 14:12:27 GMT

https://download2.aida64.com/aida64extreme765.zip

Re:I bought a new B570. is this normal?

Earl_Intel — Tue, 17 Jun 2025 08:03:05 GMT

Hello wchisme_2000,

Thank you sharing the download file.

I will try to further check on this internally and will provide an update on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician