topic Intel Iris Xe Graphics in Graphics

Intel Iris Xe Graphics

Art2021 — Fri, 30 May 2025 19:10:53 GMT

We recently purchased over 200 Lenovo ThinkPad Gen 5 with the Intel Core Ultra 5 125U processors and we are having constant issues when users join a google meet session.
As soon as the users turn on their camera, the GPU 3D (Intel(R) Iris(R) Xe Graphics) skyrockets to 100% util and it will stay there. This is causing many issues with the laptops lagging and in some cases freezing. Is anyone else having this issue?

Re:Intel Iris Xe Graphics

ArchieD_Intel — Mon, 02 Jun 2025 06:47:35 GMT

Hi Art2021,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Have you tried using the OEM driver for testing?
What are the troubleshooting steps that you tried so far?
Have you used DDU to completely remove all residual drivers and installed a new one?
Have you tried adjusting the graphics settings?
Where do you see the percentage of the graphics card?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Intel Iris Xe Graphics

ArchieD_Intel — Wed, 04 Jun 2025 23:14:52 GMT

Hi Art2021,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Archie D.

Intel Customer Support Technician

Re:Intel Iris Xe Graphics

ArchieD_Intel — Mon, 09 Jun 2025 23:27:51 GMT

Hi Art2021,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician