topic The installation failed with error code 1001 in Graphics

The installation failed with error code 1001

ijbm76 — Sat, 31 May 2025 18:33:45 GMT

Today I received an update for my Intel® Arc™ and Iris® Xe graphics card - Windows*, and when I launched the driver installation software, I got the error shown in the image. It won't let me update.

Re:The installation failed with error code 1001

ArchieD_Intel — Mon, 02 Jun 2025 06:51:24 GMT

Hi ijbm76,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

When did the issue start? Was it after a specific update?
What are the troubleshooting steps that you tried so far?
Have you used DDU to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re:The installation failed with error code 1001

ArchieD_Intel — Wed, 04 Jun 2025 23:17:23 GMT

Hi ijbm76,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Archie D.

Intel Customer Support Technician

Re:The installation failed with error code 1001

ArchieD_Intel — Mon, 09 Jun 2025 23:26:01 GMT

Hi ijbm76,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician