topic Re:help with drivers for a LG gram pro 17 in Graphics

help with drivers for a LG gram pro 17

sebastian201 — Tue, 03 Jun 2025 18:35:02 GMT

User: Sebastián
Device Model: LG 17Z90SP-G.AAB6U1
Specifications:

Intel® Evo™ Edition – AI-enabled
Processor: Intel® Core™ Ultra 7
RAM: 16 GB
Storage: 1 TB SSD
Operating System: Windows 11 Home (clean installation)

Issue Description

Following a clean installation of Windows 11 Home on my LG 17Z90SP-G.AAB6U1 laptop, I have encountered multiple issues related to general system performance. The symptoms strongly suggest a problem with the integrated Intel graphics drivers:

The system shows abnormally high RAM usage, even while idle or running light tasks.
Graphical performance is inconsistent, with sluggish UI behavior and slow response to basic operations.
Device Manager shows no errors or warnings, yet system behavior does not match the expected performance for the device's hardware.

Drivers Installed

The following drivers were downloaded directly from LG’s official support page for this model:

LG Update (Integrated) – Version 1.0.0.11
File: LGUpdateInstaller_1.0.0.11.zip
Realtek USB LAN (10/100) Ethernet Driver – Version 1152.13.20.420
File: LAN_100.zip
Realtek USB LAN (Gigabit) Ethernet Driver – Version 1153.13.20.420
File: LAN_GIGABIT.zip
Wireless (WLAN) Driver – Version 23.20.0.4
File: WIRELESS.zip

Additional Observations

The system performance unexpectedly improved after some time, without any manual changes. This suggests that a silent update or automatic driver optimization might have occurred.
A technical advisor suggested that the issue could stem from the limitations of Windows 11 Home, and that switching to Windows 11 Pro could resolve compatibility and stability problems.
I am considering performing a clean installation of Windows 11 Pro if that ensures better system performance.

Request for Assistance

I would greatly appreciate Intel’s support with the following:

Can you provide official and certified graphics drivers recommended for Intel Core Ultra 7 processors, specifically for Evo™ AI-enabled systems?
Are there known compatibility or performance differences when using Intel drivers on Windows 11 Home versus Windows 11 Pro?
Is there a specific Intel UHD/Arc/AI graphics driver version that is best suited for this device?

Re:help with drivers for a LG gram pro 17

Mike_Intel — Wed, 04 Jun 2025 02:44:05 GMT

Hello sebastian201,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

What is the model of your Graphics controller?
What is the complete model of your Core Ultra 7 processor?
Did you already update the driver of your Graphics controller? If yes, how did you update the driver?
What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:help with drivers for a LG gram pro 17

Mike_Intel — Sun, 08 Jun 2025 22:32:54 GMT

Hello sebastian201,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:help with drivers for a LG gram pro 17

sebastian201 — Wed, 11 Jun 2025 00:59:52 GMT

Hi Mike,

First, sorry for the delay in replying—I just saw your message now because I was busy with university exams.

Answering your questions:

What is the model of your Graphics controller?
I’m not entirely sure how to check it exactly, but I believe it is Intel(R) Arc™ Graphics.
What is the complete model of your Core Ultra 7 processor?
I think it’s Intel(R) Core(TM) Ultra 7 155h. 3.80GHz
Did you already update the driver of your Graphics controller? If yes, how did you update the driver?
I believe my mistake was installing drivers that weren’t verified—they seemed like test or development versions. After updating to a more recent and verified version, the performance improved significantly. Currently, my graphics driver version is 32.0.101.6874.
What are the troubleshooting steps that you tried so far?
I updated the drivers and switched browsers (now using Firefox), and that’s basically it.

Still, I would appreciate if you could let me know if there are more efficient drivers available for my system or any recommendations on things I could try to improve my situation.

Thanks a lot for your help!

Best regards,
sebastian201

Re:help with drivers for a LG gram pro 17

Mike_Intel — Thu, 12 Jun 2025 00:28:22 GMT

Hello sebastian201,

Thank you for the quick update.

For me to get the correct hardware configuration of your system and the driver version installed. Please help generate the SSU logs of your system. Kindly refer to the link below on how to get the logs.

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:help with drivers for a LG gram pro 17

sebastian201 — Thu, 12 Jun 2025 03:24:37 GMT

Hi Mike,

The link you sent me was incorrect, but it’s okay because I downloaded the correct application anyway and already completed the scan.

Just wanted to let you know that I carefully reviewed all the details before sending them over. I made sure not to include any sensitive personal information like passwords, usernames, or any data that could compromise my privacy or security. The info I shared is mostly technical specs and driver details needed for troubleshooting.

Hopefully, nobody tries to steal anything from me!

Here’s the updated version with that included:

Re:help with drivers for a LG gram pro 17

Mike_Intel — Sun, 15 Jun 2025 22:18:51 GMT

Hello sebastian201,

Thank you for the quick update.

I apologize for the wrong link. The file that you provided is having some errors while I am trying to check your system configuration.

Please follow the steps in generating the SSU logs below and send it to me for me to provide the link of the drivers that you need.

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:help with drivers for a LG gram pro 17

Mike_Intel — Wed, 18 Jun 2025 22:37:23 GMT

Hello sebastian201,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:help with drivers for a LG gram pro 17

Mike_Intel — Mon, 23 Jun 2025 22:21:51 GMT

Hello sebastian201,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician