topic Re:Flickering UHD in Graphics

Flickering UHD

moviecritic4U — Mon, 09 Jun 2025 20:26:15 GMT

This has happened several times now. My only solution is to roll back driver.

My processor is 12th Gen Intel core i3 1215U and graphics UHD Graphic driver.

Received auto update for display 6/9/25 32.0.101.5542 and the problem began again.

After signing in my screen flickers and unable to open computer. As I stated, this has been happening for the past couple of week. Only solution is to roll back update. Can anyone find a solution to this problem?

Re:Flickering UHD

JeanetteC_Intel — Tue, 10 Jun 2025 07:00:57 GMT

Hello moviecritic4U

Thank you for posting in Intel Communities.

To better understand the issue and provide an effective recommendation, please provide the following key information:

Have you manually updated the driver (downloaded and installed it yourself), or are you using a driver updater tool for updates? If so, please share the name of the tool.
Regarding the driver rollback, is this option available in the Device Manager under the graphics properties window, driver's tab, rollback option?

Additionally, I would greatly appreciate it if you could share your system configuration so I can thoroughly assess and offer an accurate solution. You can do this by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click "Save" and attach the SSU log file in your reply.

I look forward to your response.

Best regards

JeanetteC.

Intel Customer Support Technician

Re:Flickering UHD

JeanetteC_Intel — Thu, 12 Jun 2025 21:11:37 GMT

Hello moviecritic4U,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards

JeanetteC.

Intel Customer Support Technician

Re: Re:Flickering UHD

moviecritic4U — Sun, 15 Jun 2025 21:27:49 GMT

every time I attached the SSUx64 account, I got a respose of TOO LARGE unable. I am attching the screenshot.

I have not been experiencing the problem lately. I did receive a notice from Intel to update driver again, which I did.

All the mail from you that I tried to reply to, came back unable

Re: Re:Flickering UHD

AlHill — Sun, 15 Jun 2025 22:08:25 GMT

Well, the email does say "noreply".

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

Re:Flickering UHD

RandyT_Intel — Mon, 16 Jun 2025 03:46:23 GMT

Hi moviecritic4U,

You may follow this article to obtain the SSU log report. Once done, please share it here and kindly provide answers to the rest of the questions below so I can look into the issue further.

How to get the Intel® System Support Utility Logs on Windows*

Best regards

Randy T.

Intel Customer Support Technician

Re:Flickering UHD

JeanetteC_Intel — Wed, 18 Jun 2025 23:02:48 GMT

Hello moviecritic4U,

Thank you for providing the SSU log file. Please check your email for the latest update.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Flickering UHD

JeanetteC_Intel — Mon, 23 Jun 2025 22:56:08 GMT

Hello moviecritic4U,

Were you able to check the previous post and private message via email?

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Flickering UHD

moviecritic4U — Tue, 24 Jun 2025 19:09:06 GMT

update to latest you advised. all seems to be working now

Re:Flickering UHD

JeanetteC_Intel — Thu, 26 Jun 2025 09:43:28 GMT

Hello moviecritic4U,

I'm pleased to hear that the issue has been resolved. I will proceed to close this thread. If you need assistance in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician