https://community.intel.com/t5/Graphics/Laptop-screen-not-recognised/m-p/1697468#M143029 <P>Hi, once again, the Intel software has done an update, and my laptop now doesn't recognise its screen. I have to plug in an external one to use it, which is very awkward, as the whole point of using a laptop is mobility. This isn't the first time this has happened. I usually have to wait a couple of weeks for a further update, and then it resolves itself. Any help is greatly appreciated.</P><P>&nbsp;</P> Mon, 16 Jun 2025 11:43:16 GMT Jez_Street 2025-06-16T11:43:16Z https://community.intel.com/t5/Graphics/Laptop-screen-not-recognised/m-p/1697468#M143029 <P>Hi, once again, the Intel software has done an update, and my laptop now doesn't recognise its screen. I have to plug in an external one to use it, which is very awkward, as the whole point of using a laptop is mobility. This isn't the first time this has happened. I usually have to wait a couple of weeks for a further update, and then it resolves itself. Any help is greatly appreciated.</P><P>&nbsp;</P> Mon, 16 Jun 2025 11:43:16 GMT https://community.intel.com/t5/Graphics/Laptop-screen-not-recognised/m-p/1697468#M143029 Jez_Street 2025-06-16T11:43:16Z https://community.intel.com/t5/Graphics/Laptop-screen-not-recognised/m-p/1697769#M143072 <P>Hi&nbsp;Jez_Street,</P><P>Thank you for posting in our Community.&nbsp;This type of issue may result from a mismatch between the updated graphics driver and your system's specific hardware or firmware configuration. To investigate further and provide a targeted resolution, I’d like to gather a few additional details:</P><UL><LI>What is the exact model and manufacturer of your laptop?</LI><LI>Do you recall which Intel driver version was installed before and after the issue occurred?</LI><LI>Is the built-in display detected under “Display Settings” or “Device Manager” when only the external monitor is connected?</LI><LI>Have you tried rolling back the graphics driver to the previous working version?</LI><LI>Has the OEM (laptop manufacturer) released any recent BIOS or firmware updates, and have those been applied?</LI><LI>Have there been any recent Windows updates installed alongside the Intel driver update?</LI></UL><P>If possible, please also generate a <A href="https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html" rel="noopener noreferrer" target="_blank"><STRONG>System Support Utility (SSU) report</STRONG></A> and attach it to your reply. This will help us analyze your system’s configuration and driver stack more accurately.</P><P><BR /></P><P>Have a nice day!</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Tue, 17 Jun 2025 05:56:21 GMT https://community.intel.com/t5/Graphics/Laptop-screen-not-recognised/m-p/1697769#M143072 VonM_Intel 2025-06-17T05:56:21Z https://community.intel.com/t5/Graphics/Laptop-screen-not-recognised/m-p/1698578#M143176 <P>Jez_Street,</P><P>Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.</P><P><BR /></P><P>Have a nice day!</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Fri, 20 Jun 2025 02:54:50 GMT https://community.intel.com/t5/Graphics/Laptop-screen-not-recognised/m-p/1698578#M143176 VonM_Intel 2025-06-20T02:54:50Z https://community.intel.com/t5/Graphics/Laptop-screen-not-recognised/m-p/1699734#M143347 <P>Hello Jez_Street,</P><P>I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Wed, 25 Jun 2025 08:02:57 GMT https://community.intel.com/t5/Graphics/Laptop-screen-not-recognised/m-p/1699734#M143347 VonM_Intel 2025-06-25T08:02:57Z